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- Tasks: Greet guests, provide menu assistance, and ensure exceptional dining experiences.
- Company: High-end neighbourhood restaurant in West London with a vibrant atmosphere.
- Benefits: Earn up to £17.50 per hour, 50% off food, and access to health support.
- Why this job: Join a dynamic team and thrive in a fast-paced, customer-focused environment.
- Qualifications: Experience in hospitality, excellent communication skills, and a passion for service.
- Other info: Career progression opportunities and delicious staff meals on shift.
The predicted salary is between 13 - 17 £ per hour.
We are looking for experienced, customer-focused Head Waiter/Waitress to join our waiting team for a high-end neighbourhood restaurant in West London. If you are passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we’d love to hear from you!
Salary: Earn up to £17.50 per hour including service charge.
What’s in it for you as a Head Waiter/Waitress:
- 50% off food and drink in our pubs for a table of up to 4 people.
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants.
- 24/7 health and wellbeing support, access support lines anytime for your mental, physical and financial health.
- Access to Wage Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
A snapshot of what you’ll be doing:
- Front of house: Greet guests warmly and ensure they feel welcome offering assistance with menu choices and special requests.
- Food & drink knowledge: Have an excellent understanding of the menu, including ingredients and preparation methods, to provide recommendations and answer customer queries.
- Proactively check on guests during their meal to ensure guest satisfaction and address any issues that may arise.
- Collaborative teamwork: Work closely with kitchen staff, bartenders and other team members to ensure an efficient service.
About you, our new Head Waiter/Waitress:
- Ideally have previous experience as a Head Waiter/Waitress or in a supervisor role.
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexible approach to work.
- Previous experience in a high-end and high-volume establishment is highly advantageous.
Click apply and we’ll take it from there!
Head Waiter/Waitress in London employer: Public House Head Office
Contact Detail:
Public House Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter/Waitress in London
✨Tip Number 1
Get to know the restaurant's vibe! Before your interview, pop in for a meal or a drink. This way, you can chat with staff and get a feel for the atmosphere, which will help you tailor your approach when you meet the hiring team.
✨Tip Number 2
Show off your passion for hospitality! During your interview, share stories about your best customer service experiences. We love hearing how you’ve gone above and beyond to make guests feel special—this is what sets you apart!
✨Tip Number 3
Be ready to demonstrate your knowledge of food and drink! Brush up on the menu and be prepared to discuss your favourite dishes or suggest pairings. This shows us you’re not just looking for any job, but that you genuinely care about the dining experience.
✨Tip Number 4
Don’t forget to ask questions! When we interview you, it’s also your chance to find out if we’re the right fit for you. Ask about team dynamics, training opportunities, or how we support our staff. It shows you’re serious about joining our team!
We think you need these skills to ace Head Waiter/Waitress in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your customer service skills and how you’ve made guests feel special in the past.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Head Waiter/Waitress role. Use keywords from the job description and showcase relevant experience that aligns with what we’re looking for in a candidate.
Highlight Teamwork Skills: Since collaboration is key in our restaurant, emphasise your ability to work well with others. Mention any previous roles where you’ve successfully worked as part of a team to deliver exceptional service.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process.
How to prepare for a job interview at Public House Head Office
✨Know the Menu Inside Out
Make sure you have a solid understanding of the menu, including ingredients and preparation methods. This will not only help you answer customer queries confidently but also show your passion for the role during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for customers. Highlighting your ability to create a positive experience will resonate well with the interviewers looking for someone who thrives in hospitality.
✨Demonstrate Team Spirit
Since collaboration is key in a restaurant environment, be ready to discuss how you've worked effectively with kitchen staff and other team members in the past. This will show that you can contribute to a harmonious working atmosphere.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, but remember to stay calm and composed. Practice answering common interview questions in a fast-paced manner to simulate the restaurant environment, showcasing your ability to handle pressure gracefully.
