At a Glance
- Tasks: Welcome guests, assist with menu choices, and ensure a fantastic dining experience.
- Company: The Hero, a vibrant four-storey pub in Maida Vale.
- Benefits: Earn up to £18 per hour, 50% off food, and access to wellness support.
- Other info: Opportunities for career progression and ongoing training available.
- Why this job: Join a fun team, enjoy delicious meals, and grow your career in hospitality.
- Qualifications: Friendly attitude, great communication skills, and a passion for customer service.
The predicted salary is between 12 - 18 £ per hour.
We are looking for enthusiastic and customer focused people to join our waiting team! The Hero is a stunning four‑storey pub in the heart of Maida Vale offering a different experience on each floor. We are looking for motivated team members with dining service experience to join our team.
Salary: Starting £12.71 per hour + tips (Earn up to £18 per hour)
What's in it for you:
- 50% off food and drink in our pubs for a table of up to 4 people
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More.
- 24/7 Health and wellbeing support, access support lines anytime for your mental, physical and financial health.
- Celebrate your 1‑year work anniversary with an overnight stay in the Cotswolds, on us!
- Access to Wage stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
Responsibilities:
- Greet guests warmly and ensure they feel welcome, offering assistance with menu choices and special requests.
- Show food & drink knowledge, including ingredients and preparation methods, to provide recommendations and answer customer queries.
- Proactively check on guests during their meal to ensure satisfaction and address any issue that may arise.
- Collaborate closely with kitchen staff, bar tenders and other team members to ensure efficient service.
Qualifications:
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast‑paced environment.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexible approach to work.
- Previous experience in a high‑end and high‑volume establishment is preferable but not imperative.
Waiting Staff employer: Public House group
Join our vibrant team at The Hero, a stunning pub in the heart of Maida Vale, where we prioritise a supportive and dynamic work culture. Enjoy fantastic benefits including 50% off food and drink, access to health and wellbeing support, and opportunities for career progression through ongoing training. With a focus on employee satisfaction and a commitment to rewarding hard work, The Hero is an excellent employer for those looking to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Waiting Staff
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Hero and soak in the atmosphere. Familiarising yourself with the place will help you chat confidently about how you can contribute to the team.
✨Tip Number 2
Show off your personality! When you meet the team, let your enthusiasm shine through. They’re looking for friendly faces, so don’t be shy about sharing your passion for customer service.
✨Tip Number 3
Ask questions during your interview! This shows you’re genuinely interested in the role and the team. Inquire about their favourite dishes or what a typical shift looks like – it’ll help you connect with them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the perks we offer, like discounts and career progression opportunities.
We think you need these skills to ace Waiting Staff
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to bring a positive vibe to our team.
Tailor Your Experience:Make sure to highlight any relevant dining service experience you have. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Personable:Use a friendly tone in your application. We’re looking for team members who can connect with guests, so showing off your personality in your writing can really help us get to know you better.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Public House group
✨Know the Menu Inside Out
Familiarise yourself with the menu and drink offerings before the interview. Being able to discuss ingredients, preparation methods, and make recommendations will show your passion for the role and impress the interviewers.
✨Show Off Your People Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a guest or resolved a tricky situation. This will highlight your friendly attitude and ability to work well with others.
✨Demonstrate Team Spirit
Since collaboration is key in this role, be ready to talk about your experience working in a team. Share stories that showcase your flexibility and willingness to support your colleagues, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical shift looks like. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
