At a Glance
- Tasks: Greet guests, assist with menu choices, and ensure a fantastic dining experience.
- Company: The Hero, a vibrant four-storey pub in Maida Vale.
- Benefits: Earn up to £18 per hour, 50% off food, and access to discounts.
- Other info: Career progression opportunities and delicious staff meals on shift.
- Why this job: Join a fun team and thrive in a dynamic hospitality environment.
- Qualifications: Positive attitude, great communication skills, and a passion for customer service.
We are looking for enthusiastic and customer focused people to join our waiting team in the Grill restaurant! The Hero is a stunning four-storey pub in the heart of Maida Vale offering a different experience on each floor. We are looking for motivated team members with dining service experience to join our team in the Grill restaurant. If you’re passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we’d love to hear from you!
Salary: Starting £12.21 per hour + Tips (Earn up to £18 per hour)
What’s in it for you as a Waiting team member at The Hero:
- 50% off food and drink in our pubs for a table of up to 4 people
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More.
- 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, On us!
- Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
A snapshot of what you’ll be doing Front of house at The Hero:
- Greet guests warmly and ensure they feel welcome offering assistance with menu choices and special requests.
- Food & drink knowledge, Have a good understanding of the menu, including ingredients and preparation methods, to provide recommendations and answer customer queries.
- Proactively check on guests during their meal to ensure guest satisfaction and address any issue that may arise.
- Collaborative teamwork, Work closely with kitchen staff, bar tenders and other team members to ensure an efficient service.
About you, our new Waiting team member at The Hero:
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexible approach to work.
- Previous experience in a high-end and high-volume establishment is preferable but not imperative.
Join our energetic, fun and supportive team at The Hero, Click apply and we’ll take it from there!
Waiting Staff employer: Public House group
Join The Fat Badger, a vibrant public house in Greater London, where we pride ourselves on delivering exceptional service and fostering a collaborative work environment. As a Head Cocktail Waiter/Waitress, you'll enjoy competitive pay, tips, and a range of employee benefits, all while having the opportunity to grow your career in the dynamic hospitality industry. Our commitment to staff development and a supportive culture makes us an excellent employer for those passionate about cocktails and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Waiting Staff
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop by The Hero and soak in the atmosphere. This will help you understand what they value in their waiting staff and show that you're genuinely interested.
✨Tip Number 2
Brush up on your menu knowledge! Familiarise yourself with common dishes and drinks, so you can chat confidently about them during your interview. It shows you're ready to hit the ground running!
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've handled tricky customer situations or worked well in a team. They want to see your passion for hospitality shine through.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Waiting Staff
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see that you're excited about joining our team at The Hero and ready to create memorable experiences for our guests.
Highlight Relevant Experience:Make sure to mention any previous waiting or customer service experience you have. Even if it’s not in a high-end establishment, we value all relevant skills that can contribute to our dynamic environment.
Be Personable:Use a friendly tone in your application. We’re looking for team members who can connect with guests, so showing off your personality can really help us get to know you better!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Hero.
How to prepare for a job interview at Public House group
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the menu at The Hero. Understand the ingredients and preparation methods so you can confidently discuss them. This shows your enthusiasm for the role and your commitment to providing excellent customer service.
✨Show Off Your People Skills
During the interview, highlight your communication and interpersonal skills. Share examples of how you've successfully interacted with customers in the past. Remember, they’re looking for someone who can create a positive experience for guests, so let your friendly personality shine through!
✨Demonstrate Team Spirit
The Hero values collaborative teamwork, so be prepared to discuss your experience working in a team. Share stories that showcase your ability to work effectively with others, especially in a fast-paced environment. This will help them see you as a great fit for their dynamic team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities or how the team celebrates successes. This not only shows your interest in the role but also helps you gauge if The Hero is the right place for you.
