At a Glance
- Tasks: Welcome guests, serve food and drinks, and ensure a fantastic dining experience.
- Company: The Hero, a vibrant pub in Maida Vale with a unique atmosphere on each floor.
- Benefits: Earn up to £18 per hour with tips, plus 50% off food and drink for you and friends.
- Other info: Enjoy career progression, delicious staff meals, and health support anytime.
- Why this job: Join a fun, supportive team and develop your skills in a dynamic hospitality environment.
- Qualifications: Positive attitude, great communication skills, and a passion for customer service.
The predicted salary is between 12 - 18 £ per hour.
We are looking for enthusiastic and customer focused people to join our waiting team! The Hero is a stunning four-storey pub in the heart of Maida Vale offering a different experience on each floor. We are looking for motivated team members with dining service experience to join our team. If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we'd love to hear from you!
Salary: Starting 12.71 per hour. Tips (Earn up to 18 per hour).
What's in it for you as a Waiting team member at The Hero:
- 50% off food and drink in our pubs for a table of up to 4 people.
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants.
- 24/7 Health and wellbeing support, access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
- Access to Wage stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
A snapshot of what you'll be doing Front of house at The Hero:
- Greet guests warmly and ensure they feel welcome offering assistance with menu choices and special requests.
- Have a good understanding of the menu, including ingredients and preparation methods, to provide recommendations and answer customer queries.
- Proactively check on guests during their meal to ensure guest satisfaction and address any issue that may arise.
- Work closely with kitchen staff, bar tenders and other team members to ensure an efficient service.
About you, our new Waiting team member at The Hero:
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexible approach to work.
- Previous experience in a high-end and high-volume establishment is preferable but not imperative.
Join our energetic, fun and supportive team at The Hero, click apply and we'll take it from there!
About us: Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care. As we continue to grow, our focus remains the same: to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.
Server/Waiter/Waitress, The Hero - Restaurant - London employer: Public House group
The Hero is an exceptional employer, offering a vibrant work culture in the heart of Maida Vale, where team members can thrive in a dynamic and supportive environment. With generous benefits such as 50% off food and drink, access to weekly tips, and comprehensive health and wellbeing support, employees are encouraged to grow both personally and professionally through ongoing training and career progression opportunities. Join our enthusiastic team and enjoy a rewarding experience in a stunning venue that values quality, integrity, and authentic hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Server/Waiter/Waitress, The Hero - Restaurant - London
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Hero and soak up the atmosphere. Familiarise yourself with the menu and the vibe of the place. This will not only impress them but also help you feel more confident during your chat.
✨Tip Number 2
Show off your personality! When you meet the team, let your enthusiasm for hospitality shine through. Share a fun story about a previous customer service experience or how you handled a tricky situation. They want to see your passion!
✨Tip Number 3
Ask questions! Show that you're genuinely interested in the role and the team. Inquire about their training programmes or how they celebrate staff achievements. This not only gives you insight but also shows you're keen to be part of their community.
✨Tip Number 4
Follow up after your interview! A quick thank-you message can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about joining The Hero!
We think you need these skills to ace Server/Waiter/Waitress, The Hero - Restaurant - London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through! Share any experiences that highlight your love for customer service and how you enjoy creating memorable moments for guests.
Tailor Your Application:Make sure to customise your application to reflect the specific qualities we're looking for at The Hero. Mention your teamwork skills and any relevant dining service experience to show us you're a perfect fit for our vibrant team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see your qualifications and what you bring to the table. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can quickly review your application and get back to you about joining our fantastic team at The Hero!
How to prepare for a job interview at Public House group
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with The Hero's menu. Understand the ingredients, preparation methods, and any special dishes. This will not only impress your interviewers but also show your genuine interest in providing excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle difficult situations with grace and how you ensured guest satisfaction. This is crucial in a hospitality role, and it will demonstrate your passion for creating positive experiences.
✨Emphasise Teamwork
The Hero values collaborative teamwork, so be ready to discuss how you've worked effectively with others in previous roles. Share specific instances where you supported your colleagues or contributed to a successful team effort, as this will resonate well with the interviewers.
✨Bring Your Positive Attitude
A friendly and positive attitude is key in hospitality. During the interview, let your enthusiasm shine through. Smile, engage with your interviewers, and express your excitement about the opportunity to work at The Hero. This will help you stand out as a candidate who fits well with their vibrant team culture.
