At a Glance
- Tasks: Lead the front-door experience and create memorable moments for guests.
- Company: Join a vibrant neighbourhood restaurant in West London with a focus on quality and service.
- Benefits: Enjoy 50% off food, weekly tips access, and health support.
- Other info: Opportunities for career growth and ongoing training in a dynamic environment.
- Why this job: Be the face of an exciting venue and connect with people daily.
- Qualifications: Experience in a senior host role and a passion for hospitality.
The predicted salary is between 39600 - 42000 £ per year.
We are seeking an experienced, charismatic, and service-obsessed Head Ma tre D' to lead our front-door experience and be the face of this exciting neighbourhood restaurant in West London. This vibrant venue offers exceptional dining and drinking experiences to our guests, with a relaxed and friendly atmosphere. We take pride in serving high quality food and beverages, while delivering outstanding customer service.
Salary: £19 per hour including service charge
What's in it for you as a Head Ma tre D':
- 50% off food and drink in our pubs for a table of up to 4 people.
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants and more.
- 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
- Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
What you'll be doing as a Head Ma tre D':
- As Head Ma tre D', you will be the first impression and final farewell for every guest.
- Your role is to orchestrate a seamless welcome, manage the flow of service from the front, and work closely with the restaurant team to ensure a smooth, memorable experience for each guest.
- You'll thrive on connection, handle high-energy service periods with grace, and keep a cool head when the dining room is buzzing.
- Act as the face of the venue, warmly greeting and seating guests with professionalism and flair.
- Handle guest enquiries and complaints with discretion, empathy, and swift resolution.
- Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanour whilst working in a fast-paced environment.
- Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.
- Collaborative teamwork, communicate effectively with front of house team to ensure a smooth dining experience for all guests.
About you, our new Head Ma tre D':
- Previous experience in a senior host or Ma tre D' role in a premium or high-volume venue.
- Genuinely passionate about people, food, and hospitality.
- Excellent communication and interpersonal skills.
- Highly organised with a natural ability to multitask under pressure.
- Ability to work effectively in a fast-paced environment.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexible with evening and weekend availability.
About Us: Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care. As we continue to grow, our focus remains the same: to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.
Maitre D, 310-The Fat Badger - London employer: Public House group
At 310-The Fat Badger, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values service excellence and teamwork. With generous benefits such as 50% off food and drink, access to health and wellbeing support, and opportunities for career progression, we ensure our employees feel valued and supported in their professional growth. Join us in West London, where you can thrive in a dynamic environment that celebrates quality food, outstanding service, and a genuine connection with our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Maitre D, 310-The Fat Badger - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, or even just chat with folks at your favourite restaurants. You never know who might have a lead on that perfect Maitre D' role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your charisma shine through. Remember, as a Maitre D', you're the face of the restaurant, so being warm and engaging can really set you apart from the crowd.
✨Tip Number 3
Practice makes perfect! Before any interviews, rehearse common questions and scenarios you might face in a high-energy service environment. This will help you stay calm under pressure and demonstrate your ability to handle the fast-paced nature of the job.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits for a successful Maitre D'.
We think you need these skills to ace Maitre D, 310-The Fat Badger - London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your previous experience as a Maître D' or in a similar role. We’re looking for someone who’s been in the thick of it, so share specific examples of how you’ve managed busy service periods and created memorable guest experiences.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Fat Badger.
How to prepare for a job interview at Public House group
✨Know the Venue Inside Out
Before your interview, make sure you research 310-The Fat Badger thoroughly. Familiarise yourself with their menu, the atmosphere they aim to create, and their values. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Charisma
As a Head Maître D', your personality is key! During the interview, let your charisma shine through. Practice warm greetings and engaging conversation starters, as this role is all about making guests feel welcome and valued.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've handled difficult situations in the past. Think of specific examples where you resolved guest complaints or managed high-pressure scenarios. This will highlight your ability to maintain a calm and courteous demeanour under stress.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how they handle busy service periods. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
