At a Glance
- Tasks: Welcome guests, manage seating, and provide top-notch customer service in a vibrant restaurant.
- Company: The Hero, a stunning pub in the heart of Maida Vale.
- Benefits: Earn up to £19 per hour, 50% off food, and access to health support.
- Other info: Career progression opportunities and delicious staff meals on shift.
- Why this job: Join a dynamic team and create memorable experiences for guests every day.
- Qualifications: Previous hospitality experience and a friendly, positive attitude required.
The predicted salary is between 13 - 19 £ per hour.
We are looking for an enthusiastic and customer focused Host to join our team at The Hero. The Hero is a stunning four-storey pub in the heart of Maida Vale offering a different experience on each floor. We are looking for motivated team members with dining service experience to join our restaurant team. If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we'd love to hear from you!
Salary: up to £13 per hour plus service charge (Earn up to £19 per hour)
What's in it for you as a Host at The Hero:
- 50% off food and drink in our pubs for a table of up to 4 people.
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants and more.
- 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
- Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
What you'll be doing as a Host at The Hero:
- Warmly welcome guests as they enter the restaurant, assist getting them seated promptly and efficiently.
- Provide excellent customer service by addressing guest inquiries, offering menu information and assisting with special requests.
- Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanour whilst working in a fast-paced environment.
- Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.
- Collaborative teamwork, communicate effectively with front of house team to ensure a smooth dining experience for all guests.
About you, our new Host at The Hero:
- Previous experience as a Host or similar role within hospitality.
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexible approach to work.
About Us: Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care. As we continue to grow, our focus remains the same: to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce. If you're passionate about providing excellent service and creating memorable experiences for guests, we'd love to have you join the team at The Hero! Apply now and we'll take it from there.
Host/Hostess, The Hero - Restaurant - London employer: Public House group
At The Hero, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. With competitive pay, generous discounts, and a commitment to employee wellbeing, including 24/7 health support and career progression opportunities, we ensure our Hosts thrive in a dynamic environment. Join us in the heart of Maida Vale, where your passion for hospitality will be rewarded with meaningful experiences and a chance to grow within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Host/Hostess, The Hero - Restaurant - London
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Hero and soak up the atmosphere. Chat with staff and get a feel for the vibe. This will help you show genuine enthusiasm during your interview.
✨Tip Number 2
Practice your people skills! As a Host, you'll be the face of the restaurant. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and special requests.
✨Tip Number 3
Show off your teamwork spirit! Think of examples from your past experiences where you collaborated effectively with others. This will highlight your ability to work in a fast-paced environment, which is key for The Hero.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Host/Hostess, The Hero - Restaurant - London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. Share any experiences that highlight your love for customer service and creating memorable moments for guests.
Tailor Your Application:Make sure to customise your application to reflect the specific qualities we're looking for at The Hero. Mention your previous experience as a Host or in similar roles, and how it aligns with our values of teamwork and exceptional service.
Be Personable and Friendly:Since we’re all about creating a warm atmosphere, your written application should reflect your friendly personality. Use a conversational tone and don’t be afraid to let your character come through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better, so don’t hesitate to hit that apply button!
How to prepare for a job interview at Public House group
✨Know the Venue
Before your interview, take some time to research The Hero. Familiarise yourself with its unique features and offerings. This will not only show your enthusiasm but also help you answer questions about why you want to work there.
✨Showcase Your Customer Service Skills
As a Host, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. This will demonstrate your passion for hospitality and your ability to create a positive atmosphere.
✨Practice Your Communication
Effective communication is crucial in a fast-paced environment. During the interview, practice clear and friendly communication. You might even role-play common scenarios, like managing waitlists or addressing guest inquiries, to showcase your skills.
✨Emphasise Teamwork
The Hero values collaborative teamwork. Be ready to discuss how you've worked effectively with others in previous roles. Highlighting your ability to maintain a calm demeanour while working with a team will resonate well with the interviewers.
