At a Glance
- Tasks: Welcome guests, assist with menu choices, and ensure a fantastic dining experience.
- Company: Join the Public House Group, known for quality food and exceptional service.
- Benefits: Earn up to £18.50 per hour, enjoy 50% off meals, and access health support.
- Other info: Opportunities for career growth and ongoing training in a vibrant environment.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Previous experience in hospitality and a passion for customer service.
The predicted salary is between 36 - 40 £ per hour.
We're looking for experienced, customer-focused Head Waiter/Waitress to join our waiting team at The Hart in Marylebone! If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we'd love to hear from you!
Salary: Earn up to 18.50 per hour including Service charge
What's in it for you as a Head Waiter/Waitress:
- 50% off food and drink in our pubs for a table of up to 4 people.
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants and more.
- 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
- Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
A snapshot of what you'll be doing as a Head Waiter/Waitress:
- Greet guests warmly and ensure they feel welcome offering assistance with menu choices and special requests.
- Have an excellent understanding of the menu, including ingredients and preparation methods, to provide recommendations and answer customer queries.
- Proactively check on guests during their meal to ensure guest satisfaction and address any issue that may arise.
- Work closely with kitchen staff, bar tenders and other team members to ensure an efficient service.
About you, our new Head Waiter/Waitress:
- Ideally have previous experience as a Head waiter/waitress or supervisor role.
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexible approach to work.
About Us: Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care. As we continue to grow, our focus remains the same to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.
Previous experience in a high-end and high-volume establishment is highly advantageous.
Click apply and we'll take it from there!
Head Waiter, The Hart - London employer: Public House group
At The Hart in Marylebone, we pride ourselves on being an exceptional employer that values our team members and their growth. With a vibrant work culture that promotes collaboration and a commitment to outstanding customer service, we offer competitive pay, generous discounts, and comprehensive health and wellbeing support. Join us for a rewarding career where you can thrive in a dynamic environment while enjoying unique benefits like access to tips weekly and opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter, The Hart - London
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Hart and soak up the atmosphere. Familiarise yourself with the menu and the vibe. This shows you’re genuinely interested and helps you stand out!
✨Tip Number 2
Practice your people skills! As a Head Waiter, you'll be all about customer service. Role-play with a friend or family member to brush up on how to handle tricky situations and keep guests happy.
✨Tip Number 3
Network like a pro! Connect with current staff on social media or platforms like LinkedIn. They can give you insider tips on what it’s really like to work at The Hart and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application seen. Plus, we love seeing candidates who take the initiative to reach out directly. Let’s get you started on this exciting journey!
We think you need these skills to ace Head Waiter, The Hart - London
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your customer service skills and how you’ve made guests feel special in the past.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Head Waiter position at The Hart. Highlight relevant experience and skills that match the job description, like your food and drink knowledge or teamwork abilities.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Hart!
How to prepare for a job interview at Public House group
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with The Hart's menu. Understand the ingredients, preparation methods, and any specials they might have. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to create a positive dining experience will resonate well with the interviewers, as they value exceptional service.
✨Demonstrate Team Spirit
Since teamwork is crucial in a busy restaurant environment, be ready to discuss how you’ve successfully collaborated with kitchen staff and fellow waiters in the past. Share specific instances where your teamwork led to improved service or guest satisfaction.
✨Be Ready for Fast-Paced Scenarios
Expect questions about how you handle pressure and fast-paced situations. Prepare to share stories that illustrate your ability to stay calm and efficient during busy shifts, ensuring that guests are always satisfied.
