At a Glance
- Tasks: Welcome guests, assist with menu choices, and ensure a fantastic dining experience.
- Company: Join Public House Group, a collection of high-end pubs and restaurants in London.
- Benefits: Earn up to £17.50 per hour, plus tips and discounts on food and drink.
- Other info: Enjoy career progression, ongoing training, and health support anytime.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Previous experience in hospitality and a passion for customer service.
The predicted salary is between 17.5 - 17.5 £ per hour.
We're looking for experienced, customer-focused Head Waiter/Waitress to join our waiting team for a high-end neighbourhood restaurant in West London. If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we'd love to hear from you!
Salary: Earn up to 17.50 per hour including Service charge
What's in it for you as a Head Waiter/Waitress:
- 50% off food and drink in our pubs for a table of up to 4 people.
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants and more.
- 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
- Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
A snapshot of what you'll be doing:
- Front of House: Greet guests warmly and ensure they feel welcome offering assistance with menu choices and special requests.
- Food & drink knowledge: Have an excellent understanding of the menu, including ingredients and preparation methods, to provide recommendations and answer customer queries.
- Proactively check on guests during their meal to ensure guest satisfaction and address any issue that may arise.
- Collaborative teamwork: Work closely with kitchen staff, bar tenders and other team members to ensure an efficient service.
About you, our new Head Waiter/Waitress:
- Ideally have previous experience as a Head waiter/waitress or supervisor role.
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexible approach to work.
About Us: Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care. As we continue to grow, our focus remains the same to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.
Previous experience in a high-end and high-volume establishment is highly advantageous.
Click apply and we'll take it from there!
Head Waiter, CeCe's - London employer: Public House group
At CeCe's, we pride ourselves on being an exceptional employer in the heart of West London, offering a vibrant work culture that values teamwork and customer service excellence. With competitive pay, generous employee benefits including discounts, health support, and opportunities for career progression, we ensure our staff feel valued and supported. Join us to be part of a dynamic team where your passion for hospitality can truly thrive, and enjoy unique perks like a complimentary stay in the Cotswolds to celebrate your milestones.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter, CeCe's - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Public House group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Public House group
Don't be shy about reaching out to Public House group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter, CeCe's - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Public House group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Public House group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
