At a Glance
- Tasks: Welcome guests, manage seating, and provide top-notch customer service in a vibrant restaurant.
- Company: Join The Hero, a stunning pub in the heart of Maida Vale.
- Benefits: Earn up to £19 per hour, enjoy 50% off food, and access weekly tips.
- Other info: Career growth opportunities and delicious staff meals on shift.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Previous hospitality experience and a friendly, positive attitude required.
The predicted salary is between 13 - 13 £ per hour.
We are looking for an enthusiastic and customer focused Host to join our team at The Hero. The Hero is a stunning four-storey pub in the heart of Maida Vale offering a different experience on each floor. We are looking for motivated team members with dining service experience to join our restaurant team. If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we'd love to hear from you!
Salary: up to 13 per hour + service charge (Earn up to 19 per hour)
What's in it for you as a Host at The Hero:
- 50% off food and drink in our pubs for a table of up to 4 people.
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
- 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
- Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
What you'll be doing as a Host at The Hero:
- Warmly welcome guests as they enter the restaurant, assist getting them seated promptly and efficiently.
- Provide excellent customer service by addressing guest inquiries, offering menu information and assisting with special requests.
- Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanour whilst working in a fast-paced environment.
- Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.
- Collaborative teamwork, communicate effectively with front of house team to ensure a smooth dining experience for all guests.
About you, our new Host at The Hero:
- Previous experience as a Host or similar role within hospitality.
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexible approach to work.
About Us: Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care. As we continue to grow, our focus remains the same to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce. If you're passionate about providing excellent service and creating memorable experiences for guests, we'd love to have you join the team at The Hero! Apply now and we'll take it from there.
Host/Hostess, The Hero - Restaurant - London employer: Public House group
At The Hero, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. With competitive pay, generous discounts, and a commitment to employee wellbeing, including 24/7 health support and career progression opportunities, we ensure our Hosts thrive in a dynamic environment. Join us in the heart of Maida Vale, where your passion for hospitality will be celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Host/Hostess, The Hero - Restaurant - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Public House group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Public House group
Don't be shy about reaching out to Public House group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host/Hostess, The Hero - Restaurant - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Public House group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Public House group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
