At a Glance
- Tasks: Manage notifications of infectious diseases and support the Health Protection Team.
- Company: Public Health Wales, dedicated to safeguarding health in Cardiff.
- Benefits: Flexible working environment, professional development, and a chance to make a difference.
- Other info: Dynamic role with opportunities for growth in a supportive team.
- Why this job: Join a vital team and play a key role in public health initiatives.
- Qualifications: Welsh speaking, strong communication skills, and ability to manage complex tasks.
The predicted salary is between 30000 - 40000 £ per year.
An excellent opportunity has arisen to work in the administration team for the Health Protection Team in Public Health Wales in Cardiff. The Health Protection Team is made up of Consultants, Nurses, Practitioners, Personal Assistants and Notification Officers. We are looking for an enthusiastic and motivated Welsh speaking individual to join our administration team for the post of Administration & Resource/Notification Officer.
The post holder will be expected to adopt a flexible approach when the needs of the service require (i.e. during an outbreak/incident scenario) and demonstrate an ability to effectively manage and re-prioritise their workload. The Administration & Resource/Notification Officer plays a critical role in supporting the All Wales Acute Service by receiving, managing and processing notifications of infectious diseases and other statutory public health incidents. The post holder will ensure notifications are accurately recorded, triaged, escalated and actioned in line with legislation, national guidance and local standard operating procedures. The post holder must be able to attend the office on a regular basis.
Main duties of the job:
- Act as the first point of contact for the All Wales Acute Response Service (AWARe), receiving and handling notifications from Health Care Professionals via telephone and email.
- The post holder will manage notifications that are often complex or time‑critical, ensuring they are accurately captured and recorded on the case management system in a timely and confidential manner.
- The role requires confident management of the telephony system, responding professionally to a high volume of enquiries, liaising effectively with key internal and external stakeholders, and directing or escalating queries in line with established protocols.
- Additional responsibilities may include organising and supporting meetings, maintaining documentation, and providing administrative support to ensure the smooth and effective operation of the service.
The ability to speak Welsh is essential for this post.
Administration & Resource/Notifications Officer in Cardiff employer: Public Health Wales
Public Health Wales offers a dynamic and supportive work environment in Cardiff, where employees are valued for their contributions to public health. With a strong emphasis on professional development, the organisation provides numerous opportunities for growth and training, ensuring that staff can advance their careers while making a meaningful impact on community health. The inclusive culture fosters collaboration among diverse teams, making it an excellent employer for those passionate about public service and health protection.
StudySmarter Expert Advice🤫
We think this is how you could land Administration & Resource/Notifications Officer in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Public Health Wales on LinkedIn. A friendly chat can give us insider info about the team and the role, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and public health. We can even role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Show off our Welsh skills! If we’re fluent, let’s make sure to highlight that during interviews. It’s a key requirement for the role, and it’ll definitely set us apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new opportunities that pop up.
We think you need these skills to ace Administration & Resource/Notifications Officer in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Administration & Resource/Notification Officer role. Highlight any relevant experience in handling notifications or working in a health-related environment to catch our eye!
Show Off Your Welsh Skills:Since speaking Welsh is essential for this position, don’t forget to showcase your language skills! Whether it’s in your CV or cover letter, let us know how fluent you are and any relevant experiences using Welsh in a professional setting.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We want to see your enthusiasm for the role and how you can contribute to our team, so make sure every sentence counts!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Public Health Wales
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of the Administration & Resource/Notification Officer. Familiarise yourself with the key duties mentioned in the job description, such as managing notifications and liaising with healthcare professionals. This will help you demonstrate your enthusiasm and readiness for the role.
✨Brush Up on Your Welsh
Since speaking Welsh is essential for this position, practice your language skills before the interview. You might be asked to respond to questions in Welsh or discuss scenarios where you would need to use the language. Showing confidence in your Welsh-speaking abilities will definitely give you an edge.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle complex or time-critical situations. Think of examples from your past experiences where you had to manage multiple tasks or prioritise effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Flexibility
The role requires a flexible approach, especially during outbreaks or incidents. Be ready to discuss how you've adapted to changing circumstances in previous roles. Highlight your ability to re-prioritise tasks and remain calm under pressure, as this will resonate well with the interviewers.
