At a Glance
- Tasks: Lead and inspire a team to deliver exceptional guest experiences across multiple pubs.
- Company: Join Marston's, a leading pub company with a strong community focus.
- Benefits: Enjoy competitive salary, bonuses, healthcare, and discounts at our pubs.
- Other info: Dynamic role with significant autonomy and opportunities for personal growth.
- Why this job: Make a real impact in the community while shaping the future of local pubs.
- Qualifications: Proven experience in senior operations leadership and P&L management.
The predicted salary is between 90000 - 90000 £ per year.
Location: East Midlands / Norfolk - Field based (UK)
Annual salary starting from 90k + 8,500 car allowance, bonus scheme, pension and healthcare.
Marston's is one of the UK’s leading pub companies, operating over 1,300 pubs across managed, partnership and leased models. With a predominantly freehold estate, revenues of c. 900m and a clear ambition to be the UK’s leading local pub company, we’re focused on delivering great guest experiences, strong returns and long-term value.
This is a senior, high-impact leadership role with end-to-end accountability for commercial performance, operational excellence and people capability across a significant region of the business. You will lead a large, geographically dispersed estate within a blended operating model, leading a team of 5 Area Managers and ensuring our pubs consistently deliver great guest experiences while achieving ambitious revenue, margin and profit targets.
Through strong commercial grip, disciplined execution and inspiring leadership, you’ll help shape the future of Marston’s at scale.
What you’ll be accountable for:
- Commercial & Financial Performance
- Full P&L ownership, delivering revenue, margin and profit targets across the estate.
- Balancing short-term delivery with long-term value creation.
- Using data, insight and performance diagnostics to identify risks, opportunities and decisive actions.
- Driving like-for-like growth and market share through rigorous execution of the trading plan.
- Operational Excellence
- Ensuring consistent execution of operational standards, brand proposition and guest experience.
- Embedding a clear, repeatable operating cadence (KPIs, reviews, site visits and coaching).
- Simplifying ways of working and driving clarity, pace and discipline at scale.
- Acting as a visible, credible operational leader with a strong presence in the business.
- Leadership, Talent & Culture
- Building and developing a high performing leadership team and strong succession pipeline.
- Setting clear expectations and holding teams to account for performance and standards.
- Creating an inclusive, values led culture focused on continuous improvement.
- Role modelling leadership behaviours aligned to Marston’s purpose and strategy.
- Collaboration & Change
- Partnering closely with central teams including People, Finance and Marketing.
- Leading and embedding change programmes that improve performance, consistency and efficiency.
- Championing the use of data, insight and technology to enhance decision making.
- Influencing and challenging constructively to deliver the right outcomes for guests and the business.
About You
You’ll be a senior, credible operations leader with a strong track record of delivering performance across large, multisite environments.
Experience
- Senior multisite operations leadership (e.g. Regional/Divisional Operations Director/Senior Manager, Head/Director of Operations or equivalent).
- Proven accountability for large scale P&L delivery, ideally 50m-100m+ turnover or equivalent complexity.
- Direct leadership of senior operational leaders (e.g. Area or Regional Managers).
- Experience within managed, partnership/franchise or similarly blended operating models.
- Demonstrable success in turnaround, performance improvement or step change growth.
Capabilities & leadership style
- Highly commercial and data driven, with strong P&L and KPI discipline.
- Execution focused, bringing clarity, pace and consistency at scale.
- Confident in challenging performance and addressing under delivery constructively.
- People centred, with a passion for developing leaders and building capability.
- Collaborative and influential across functions.
- Comfortable leading change, ambiguity and continuous improvement.
- Resilient, pragmatic and effective in fastmoving operational environments.
Why join Marston’s?
- A senior role with significant scale, autonomy and impact.
- The opportunity to shape and strengthen a market leading pub operating model.
- A values led organisation with a strong sense of purpose and community.
- A business with momentum, clear strategy and ambitious growth plans.
If you’re an experienced, commercially sharp operations leader who thrives on accountability, scale and developing high performing teams, we’d love to hear from you.
What you’ll get in return:
- Competitive Bonus Scheme.
- Employer funded Private Medical Insurance.
- Training and induction from our NITA award training team.
- Apprenticeship programmes - offering development at any stage of your career.
- Enhanced Maternity & Paternity leave.
- 30% off in Marston’s pubs and Marston’s Inns accommodation.
- Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts).
- Save as you earn scheme.
- Employee assistance programme, to support your well-being including confidential 24/7 helpline.
- Pension scheme with additional Life Assurance and Group Income Protection cover included.
- Health Screening Discounts.
- Long Service Awards.
- Buy and sell additional leave (only applicable to PSC roles currently).
- Gym Discounts.
- 24-hour GP helpline.
- Mortgage Advice and support.
- Healthcare Cash Plan.
This is more than an operations role, it’s a chance to lead, inspire, and make a real impact in the communities we serve. If you’re ready to help shape the future of great local pubs, we’d love to hear from you.
Regional Operations Manager employer: Pub Operations Midlands
Marston's is an exceptional employer, offering a senior leadership role that combines significant autonomy with the opportunity to shape a market-leading pub operating model. With a strong focus on employee development, a values-led culture, and a comprehensive benefits package including competitive bonuses, private medical insurance, and generous leave policies, Marston's fosters a collaborative environment where leaders can thrive and make a meaningful impact in their communities.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Regional Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching Marston's values and culture. Think about how your experience aligns with their mission to deliver great guest experiences. Show them you’re not just a fit on paper but also a cultural match!
✨Tip Number 3
Practice your pitch! Be ready to articulate your leadership style and how you've driven performance in previous roles. Use specific examples that highlight your ability to manage large teams and improve operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Marston's and being part of their exciting journey.
We think you need these skills to ace Regional Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Regional Operations Manager role. Highlight your leadership experience, P&L accountability, and any successes in driving performance across multisite environments.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the pub industry and how your background makes you the perfect fit for Marston's. Be sure to mention specific achievements that demonstrate your operational excellence.
Showcase Your Leadership Style:We want to know how you lead and inspire teams! In your application, share examples of how you've built high-performing teams and fostered a culture of continuous improvement. This will help us see how you can shape our future at Marston's.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Marston's and our values.
How to prepare for a job interview at Pub Operations Midlands
✨Know Your Numbers
As a Regional Operations Manager, you'll need to demonstrate your understanding of P&L management. Brush up on financial metrics relevant to the role, such as revenue growth and margin improvement. Be ready to discuss how you've driven performance in previous roles using data and insights.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to build and develop high-performing teams. Prepare to share specific instances where you've inspired your team or successfully managed change, showcasing your people-centred approach.
✨Understand the Brand and Culture
Familiarise yourself with Marston's values and culture. Be prepared to discuss how you align with their mission of delivering great guest experiences. Think about how you can contribute to creating an inclusive, values-led culture and be ready to share your thoughts on continuous improvement.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in a fast-paced environment. Think through potential challenges you might face in this role and how you would address them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
