E Commerce Promotions Manager

As the eCommerce Promotions Manager, you are responsible for the accurate, timely, and controlled execution of all approved trade and marketing promotions across Pick n Pay’s eCommerce platforms. Reporting into the eCommerce Merchandising Lead, this role is accountable for ensuring that promotions defined by Category Managers, Commercial, and Marketing teams are correctly translated, loaded, governed, and managed for online channels, protecting both customer experience and margin.

You lead and manage a team of Promotions Administrators who execute the day‑to‑day loading and maintenance of promotions across eCommerce systems. Under your leadership, promotions go live on time, as intended, and free of errors, with robust validation, monitoring, and escalation processes in place.

You act as the operational owner of online promotions execution, working cross‑functionally with eCommerce Category Managers, Business Master Data, Promotions, Finance, and Technology teams to identify and resolve promotion‑related risks, data issues, and system failures. You play a critical role in preventing customer dissatisfaction, correcting upstream process failures, and avoiding margin leakage resulting from inaccurate or misconfigured promotions.

You work closely with the eCommerce Merchandising Lead and the eCommerce Product Owner to surface execution pain points and contribute clear, evidence‑based requirements that drive continuous improvement in promotions loading processes, systems, and ways of working. Success in this role is reflected in high promotion accuracy, reduced incidents, efficient execution cycles, and a consistently reliable promotional experience for eCommerce customers.

Success in this area looks like:

• Promotions are consistently live on time and correctly configured across all eCommerce platforms
• Promotion‑related customer complaints and escalations are minimised and resolved quickly
• Margin risk from promotion errors is actively prevented and controlled
• Clear governance exists across adnotes, PMR, and promotions master data for online
• The promotions execution team operates with clarity, accountability, and strong quality discipline
• System and process improvement opportunities are clearly articulated and fed into product and platform roadmaps through the appropriate channels

Minimum Requirements:

• Bachelor’s degree or equivalent qualification in Business, Commerce, Information Systems, Supply Chain, or a related field.
• 5+ years’ experience in retail, eCommerce, or FMCG operations, with direct exposure to promotions execution, pricing, or master data management.
• Proven experience working with promotions and pricing systems, such as SAP (ERP/EDP), PMR, Adnote tools, or equivalent retail promotion platforms.
• Demonstrated people management experience, including leading execution‑focused teams in a deadline‑driven environment.
• Strong operational experience within a complex, cross‑functional retail environment, engaging with commercial, master data, finance, and technology stakeholders.
• Hands‑on experience identifying and resolving data, pricing, or promotion‑related issues, with an understanding of downstream customer and margin impact.

Competencies:

• Exceptional attention to detail and quality discipline, particularly in high‑volume, high‑risk execution environments.
• Strong organisational and prioritisation skills, with the ability to manage multiple concurrent promotions and deadlines.
• Analytical mindset, capable of identifying patterns, root causes, and systemic issues in promotion execution.
• Clear and confident communicator, able to engage assertively with stakeholders to enforce deadlines, standards, and ways of working.
• Resilient and delivery‑focused, able to operate under pressure during peak trading periods while maintaining execution accuracy.

Key Responsibilities:

• Own the end‑to‑end execution of all approved trade promotions for eCommerce channels, ensuring promotions are accurately interpreted, configured, and live in line with agreed timelines and business rules.
• Ensure promotions are correctly loaded and governed across all relevant systems, including SAP, PMR, Adnote tools, and eCommerce platforms, with a strong focus on accuracy, completeness, and validity.
• Establish and enforce clear execution standards and validation controls to minimise pricing errors, customer complaints, and margin leakage arising from promotion misconfiguration.
• Lead and manage a team of Promotions Administrators, ensuring clear ownership, accountability, and delivery against deadlines.
• Plan, prioritise, and allocate promotions workload across the team in line with trade calendars, campaign intensity, and execution risk.
• Coach and support the team in resolving complex promotion setup issues, escalating appropriately where risks or blockers arise.
• Work closely with eCommerce Category Managers to ensure timely submission, completeness, and quality of adnotes and promotional inputs required for online execution.
• Act as the primary point of operational coordination for eCommerce promotions, engaging with Commercial, Business Master Data, Promotions, Finance, and Technology teams to resolve issues that impact execution quality.
• Maintain strong working relationships with technical support and SAP functional teams, logging, tracking, and driving resolution of promotion‑related system issues.
• Conduct ongoing checks and audits on active and upcoming promotions to identify errors, inconsistencies, or misalignment between systems.
• Investigate promotion‑related customer complaints and pricing queries, taking corrective action and driving root‑cause resolution.
• Identify recurring failure points in promotion setup or upstream data, proactively escalating risks that could impact customer experience or financial performance.
• Work in close partnership with the eCommerce Merchandising Lead and eCommerce Product Owner to surface recurring execution pain points and improvement opportunities.
• Translate operational challenges into clear, practical requirements to support the continuous improvement of promotion loading processes, tools, and system capability.
• Support testing, validation, and adoption of process or system enhancements related to promotions execution.

Closing Date: 3 June 2026