Sales Coordinator (Tele-Sales) in Wakefield

Tele-sales – Warm Leads (No Call Targets)

Castleford | Hybrid after training | Up to £30,000 + quarterly commission

If you’re confident speaking with customers over the phone but would prefer to work in a friendly environment without call-volume targets or constant micromanagement, this could be a great next move.

PTSG is looking for a Customer Sales Coordinator to follow up with existing customers who have already received a quotation from us. Our engineers will have visited the customer’s site, identified work that needs completing and provided a quote. Your role will be to contact the customer, discuss the recommended work, answer any questions and help convert the quotation into a confirmed order. This is not cold calling, and there are no call-volume targets. Your success will be measured by the sales you generate, with quarterly commission paid in recognition of your results.

You don’t need technical product knowledge before joining us, as full training will be provided. This is a full-time, permanent role working 8:00am–5:00pm, Monday to Friday. You’ll initially be based at our open-plan Castleford head office, with hybrid working available following successful completion of your training period. Our office is close to the M62 and A1, offers free on-site parking and is within easy reach of Castleford train station.

What you’ll be doing:

• Contacting existing customers by telephone and email to follow up on outstanding quotations
• Discussing work already recommended following an engineer’s site visit
• Helping customers understand the quotation, timescales and next steps
• Answering customer questions and involving technical colleagues when needed
• Following up opportunities until they are confirmed, closed or passed to the appropriate team
• Keeping customer records, quotation updates and next actions accurate on our CRM system
• Contributing directly to sales performance and business growth

What we’re looking for:

• You’ll need previous telephone-based experience, which could come from a call centre, customer service, sales or a similar environment.
• More importantly, you should be:
• Confident and comfortable speaking with customers over the phone
• Friendly, professional and able to build rapport
• Comfortable following up quotations and asking for the sale
• Motivated by achieving results and earning commission
• Organised and able to manage a pipeline of customer opportunities
• Comfortable using computer systems and maintaining accurate records
• Keen to learn about our products and services

What’s in it for you?

• Basic salary of up to £30,000
• Quarterly commission
• Full product and service training
• No call-volume targets or micromanagement
• Hybrid working after successfully completing your training period
• 25 days’ holiday plus bank holidays
• Salary sacrifice company pension scheme
• Life assurance worth three times your salary
• Access to online 24-hour GP appointments
• Discounts on everyday shopping, fashion, technology, holidays, meals out, gyms and more
• Free on-site parking
• A friendly and supportive working environment
• Career opportunities within a rapidly growing group

If you’re ready to move away from a high-pressure call-centre environment and into a role where you’ll be trusted to manage genuine customer opportunities, we’d love to hear from you.

About PTSG

PTSG Group is a leading provider of specialist services across the UK and Europe. Through the acquisition of high-quality specialist businesses, PTSG has built a group of industry-leading companies delivering services across Access & Safety, Electrical Services, Building Access, Fire Solutions and Water Treatment. With over 3,500 specialists supporting more than 90,000 customers across 200,000 buildings and delivering over 170 different services, we are committed to providing safe, compliant and high-quality services nationwide. At PTSG, our aim is simple: to be a great place to work and a great company to do business with.

Armed Forces Covenant

PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant. We recognise the valuable skills that service leavers, veterans, reservists and military families bring to the workplace, including leadership, teamwork, resilience and technical expertise. As part of our commitment, we guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role and are committed to supporting Armed Forces personnel in building long-term civilian careers across our business.

PTSG Group is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect. We welcome applications from all backgrounds and are dedicated to promoting diversity, equality and inclusion throughout our recruitment process and across the wider business.