Key Accounts Administrator

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A little about PTSG:PTSG is one of Europe’s leading providers of specialist services to the construction and FM sectors. It was formed in 2007 with a handful of people and a vision to deliver the full range of specialist building services from ‘under one roof’. After almost 17 years of successive growth, that vision has been achieved.

The Group’s five business divisions operate independently or combine to deliver a complete solution including: façade access and fall arrest equipment, lightning protection and electrical compliance, high-level services, fire solutions and water treatment.

To ensure efficiency and alignment with our recruitment strategy, we kindly request that recruitment agencies refrain from submitting unsolicited or speculative CVs for roles that are not currently advertised or assigned to your agency. Please note that unsolicited CVs or applications will not be considered, and we are unable to respond to individual inquiries regarding speculative submissions.

Key Accounts Administrator

Hybrid: home/office -Castleford – first three months in role will require training in Castleford

Join our Key Accounts team and be at the heart of managing our most important client partnerships. You\’ll oversee high-value contracts that span multiple business units, acting as a central point of contact to ensure clear, seamless communication and exceptional service delivery. From onboarding to completion, you’ll take ownership of the entire contract lifecycle—tracking progress, staying ahead of compliance deadlines, and ensuring we meet or exceed service level agreements. Working hand-in-hand with our operations teams, you\’ll help drive efficiency, consistency, and client satisfaction every step of the way.

As part of our ongoing commitment to growth of our key accounts, we\’re looking for anadditional person to work as part of team ofthree Key Account Administrators reporting to Key Accounts Manager. You\’ll requirea clear understanding of the business processes – supported by regular and ongoing training.

What you\’ll be doing:

• Administer Key Account contract summaries for designated clients – includes ensuring all information is issued and logged accordingly, submitting paperwork and liaising with Operations Teams to ensure works are completed on time
• Building and developing relationships with customers and the PTSG Operations teams
• Recognising and highlighting issues to the Key Account Manager before they reach the customer
• Understanding and communicating information on the products offered within the business
• Updating client portals with dates, paperwork, updates, quotations and exporting information to then log on contracts summaries

What we\’re looking for:

• Detail orientated, with proven experience of great system and record maintenance
• Excellent communication skills, verbal and written at all levels
• Able to work autonomously, but also as part of the wider team – collaborating closely with theOperations teams
• Ability to adapt and multitask are essential
• Excellent administration and organisational skills – able to plan and prioritise
• Strong IT skills including MS Word, Excel and Outlook
• Previous experience of customer service in a similar environment is desirablebut not essential

What in it for you?

• 25 days holiday + bank holidays
• Company pension scheme
• Discounts on everyday shopping, fashion, tech, holidays, meals out, gyms & more
• On-site parking
• A supportive team, friendly office culture, and plenty of chances to learn

Ready to join a team that values what you bring. We’d love to hear from you.

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