Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for IT support, solving problems and helping colleagues thrive.
- Company: Join PTSG Ltd, a leader in specialist services with a commitment to innovation.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference by providing essential IT support in a dynamic environment.
- Qualifications: Experience in IT support, knowledge of Microsoft tools, and strong problem-solving skills.
- Other info: Join a vibrant team dedicated to continuous improvement and customer satisfaction.
The predicted salary is between 25000 - 35000 £ per year.
About PTSG Ltd
PTSG Ltd is a market leader in specialist services to the construction and FM sectors, delivering safety, compliance, and maintenance solutions nationwide. With a strong commitment to innovation, customer care, and operational excellence, we are expanding our IT Service Desk team to support our continued growth.
As Service Desk Analyst you will be the first point of contact for IT-related incidents and service requests across PTSG Ltd. This role is key to ensuring colleagues receive professional, efficient, and customer-focused IT support that enables them to work effectively. This is a full time, permanent role, working 8am to 5pm Monday to Friday. You will be based from our Corby office (NN17 4AX) on a hybrid working basis. There will also be the occasional need to travel to our Nottingham office to support users based there.
What you will be doing:
- Act as the first line of support for IT queries, incidents, and requests via phone, email, and ticketing system.
- Log, prioritise, and categorise tickets accurately, ensuring SLA targets are met.
- Provide first-time fixes wherever possible, escalating to specialist internal departments when necessary.
- Troubleshoot and support hardware, software, networking, and user access issues.
- Administer user accounts, permissions, and security groups in accordance with company policies.
- Support Microsoft 365 applications, collaboration tools, and business-specific systems.
- Maintain accurate documentation of incidents, resolutions, and processes in the knowledge base.
- Deliver excellent customer service by communicating clearly, professionally, and empathetically with end users.
- Contribute to continuous improvement initiatives within the Service Desk function.
- Assist with IT onboarding and offboarding for new starters and leavers.
What we're looking for:
- Previous experience in an IT service desk or technical support role.
- Knowledge of Microsoft Windows, Office 365, Active Directory, and basic networking.
- Familiarity with ITSM ticketing tools (e.g Freshservice or similar).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Ability to work under pressure and manage competing priorities.
- Working knowledge of ITIL best practices.
Service Desk Analyst in Corby employer: PTSG
Contact Detail:
PTSG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Corby
✨Tip Number 1
Get to know the company! Research PTSG and understand their services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Service Desk Analyst, you'll need to communicate clearly and empathetically. Role-play common IT scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining PTSG.
We think you need these skills to ace Service Desk Analyst in Corby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your relevant experience in IT support, especially with Microsoft 365 and ticketing systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at PTSG. Keep it professional but let your personality show through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and provide first-time fixes, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at PTSG
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft Windows, Office 365, and Active Directory. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Showcase Your Customer Service Skills
As a Service Desk Analyst, you'll be the first point of contact for IT queries. Prepare examples of how you've provided excellent customer service in past roles. Think about times when you resolved issues quickly or went above and beyond to help a colleague. This will highlight your customer-first mindset.
✨Familiarise Yourself with ITIL Practices
Since the role requires knowledge of ITIL best practices, it’s a good idea to brush up on these concepts before your interview. Be prepared to discuss how you’ve applied ITIL principles in your work, especially in ticket management and incident resolution.
✨Practice Problem-Solving Scenarios
Expect to face some problem-solving scenarios during the interview. Practice articulating your thought process when troubleshooting common IT issues. This will demonstrate your logical approach and ability to work under pressure, which are key skills for this role.