At a Glance
- Tasks: Be the key link between customers and our national operations team while improving processes.
- Company: Join PTSG Water, a rapidly expanding leader in water safety and treatment.
- Benefits: Enjoy a competitive salary, 24 days holiday, and a family-oriented culture.
- Other info: Opportunity for growth with promotions from within and a supportive work environment.
- Why this job: Make a real impact in a forward-thinking team with no weekend or on-call work.
- Qualifications: Great people skills, tech-savvy, and experience in CRM workflows preferred.
The predicted salary is between 30000 - 30000 € per year.
Location: 18-20 Eagle St, Glasgow G4 9XA
Contract: Permanent and Full-Time, Monday to Friday (no evenings, no weekends, no on-call)
Salary: up to £30000
Join a Growing Leader
It is an incredibly exciting time to join PTSG Water. As a rapidly expanding leader in the water safety and treatment industry, we are setting new standards for excellence across the UK. With a portfolio spanning over 25,000 sites nationwide and a team of dedicated specialists operating across every sector, our growth is driven by a commitment to delivering faster, more innovative, and deeper solutions for our clients.
What You'll Be Doing Here
This role is fully office based in Glasgow, G4 9XA, with some occasional national travel to our other offices (Whitehaven, Widnes, Warrington and Corby). You will be the key link between our customers, our field-based engineer and our national operations team. You’ll still be "hands-on" answering phones, helping customers, and booking in work - but you’ll also be the person who keeps the wheels turning for our nationwide team. You’ll make sure our system (SimPRO) is being used correctly and that our targets are being met.
- Monitor CRM system to ensure jobs correctly progress through the system and find ways to improve our processes.
- Share regular feedback on team performance with the National Service Delivery Manager.
- Act as the first point of contact for escalations. If a customer is unhappy or a job gets stuck, you’ll step in to fix it.
- Keep a close eye on KPIs. If the team is falling behind, you’ll coach them to get back on track.
- Manage office supply orders, raise Purchase Orders, and assist with invoicing.
- Step up to lead the team and keep things running smoothly when the National Service Delivery Manager is away.
Who We're Looking For
You are great with people and can build strong relationships with everyone from on-site engineers to major corporate clients. You are tech-savvy and have experience improving CRM workflows and processes (if you know SimPRO, that’s a huge bonus!). You’re a proactive problem-solver who doesn’t wait to be told what to do. Ideally, you have experience training or supervising a small team and are ready for the responsibility of helping lead a national operation.
What We Offer
This is a permanent and full-time role (37.5 hours/week, Monday to Friday), and you can truly switch off as there's no on-call or weekend work, plus the office is closed during Christmas! We are dedicated to your growth and development offering flexibility and a family-oriented culture with promotions from within. You'll also receive 24 days of holiday plus bank holidays and access to a Vivup employee benefits platform. Life assurance (3x salary) Online GP access + prescriptions Vivup discount platform (gym, tech, holidays, retail).
Lead Administrator employer: PTSG Water Treatment
At PTSG Water, we pride ourselves on being a forward-thinking employer that values the contributions of our team members. Located in the vibrant city of Glasgow, we offer a supportive work culture with a strong emphasis on employee growth and development, ensuring that you can thrive in your career while enjoying a healthy work-life balance with no evening or weekend shifts. With competitive benefits including generous holiday allowances, life assurance, and access to an extensive employee benefits platform, joining us means becoming part of a dedicated team committed to excellence in the water safety and treatment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. This will help you stand out as someone who genuinely cares about being part of their team.
✨Tip Number 3
Practice your communication skills! Whether it's answering phones or dealing with escalations, being clear and confident is key. Role-play common scenarios with a friend to get comfortable before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our growing team at PTSG Water.
We think you need these skills to ace Lead Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lead Administrator role. Highlight your experience with CRM systems, especially if you’ve worked with SimPRO. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining PTSG Water and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you’ve tackled challenges in previous roles. We’re all about proactive problem-solvers, so let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at PTSG Water Treatment
✨Know the Company Inside Out
Before your interview, take some time to research PTSG Water. Understand their mission, values, and recent achievements in the water safety and treatment industry. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your People Skills
As a Lead Administrator, you'll be the key link between customers and the operations team. Prepare examples of how you've built strong relationships in previous roles. Think about times when you resolved conflicts or improved customer satisfaction – these stories will highlight your interpersonal skills.
✨Demonstrate Your Tech Savviness
Since the role involves using SimPRO and monitoring CRM systems, be ready to discuss your experience with similar tools. If you have specific examples of how you've improved workflows or processes, share them! This will show that you're proactive and capable of handling the tech side of the job.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of situations where you had to step in to fix issues or coach a team back on track. Practising these scenarios will help you articulate your thought process and demonstrate your readiness to lead when challenges arise.
