At a Glance
- Tasks: Be the key link between customers and our national operations team while improving processes.
- Company: Join PTSG Water, a leader in water safety and treatment with a commitment to excellence.
- Benefits: Enjoy a competitive salary, 24 days holiday, and a family-oriented culture.
- Other info: No weekends or on-call work, plus opportunities for career growth.
- Why this job: Make a real impact in a growing company where your contributions are valued.
- Qualifications: Strong people skills, tech-savvy, and experience in CRM workflows preferred.
The predicted salary is between 30000 - 30000 € per year.
Location: 18-20 Eagle St, Glasgow G4 9XA
Contract: Permanent and Full-Time, Monday to Friday (no evenings, no weekends, no on-call)
Salary: up to £30000
Join a Growing Leader
It is an incredibly exciting time to join PTSG Water. As a rapidly expanding leader in the water safety and treatment industry, we are setting new standards for excellence across the UK. With a portfolio spanning over 25,000 sites nationwide and a team of dedicated specialists operating across every sector, our growth is driven by a commitment to delivering faster, more innovative, and deeper solutions for our clients.
What You'll Be Doing Here
This role is fully office based in Glasgow, G4 9XA, with some occasional national travel to our other offices (Whitehaven, Widnes, Warrington and Corby). You will be the key link between our customers, our field-based engineer and our national operations team. You’ll still be "hands-on" answering phones, helping customers, and booking in work - but you’ll also be the person who keeps the wheels turning for our nationwide team. You’ll make sure our system (SimPRO) is being used correctly and that our targets are being met.
- Monitor CRM system to ensure jobs correctly progress through the system and find ways to improve our processes.
- Share regular feedback on team performance with the National Service Delivery Manager.
- Act as the first point of contact for escalations.
- Keep a close eye on KPIs and coach the team to get back on track if needed.
- Manage office supply orders, raise Purchase Orders, and assist with invoicing.
- Step up to lead the team when the National Service Delivery Manager is away.
Who We're Looking For
You are great with people and can build strong relationships with everyone from on-site engineers to major corporate clients. You are tech-savvy and have experience improving CRM workflows and processes (if you know SimPRO, that’s a huge bonus!). You’re a proactive problem-solver who doesn’t wait to be told what to do. Ideally, you have experience training or supervising a small team and are ready for the responsibility of helping lead a national operation.
What We Offer
This is a permanent and full-time role (37.5 hours/week, Monday to Friday), and you can truly switch off as there's no on-call or weekend work, plus the office is closed during Christmas! We are dedicated to your growth and development offering flexibility and a family-oriented culture with promotions from within. You'll also receive 24 days of holiday plus bank holidays and access to a Vivup employee benefits platform.
- Life assurance (3x salary)
- Online GP access + prescriptions
- Vivup discount platform (gym, tech, holidays, retail & more)
- Salary sacrifice pension
If you’re ready for a role where your work is genuinely recognised and rewarded, apply now!
Lead Administrator in Glasgow employer: PTSG Water Treatment
At PTSG Water, we pride ourselves on being a forward-thinking employer that values the contributions of our team members. Located in the vibrant city of Glasgow, we offer a supportive work culture with no evening or weekend shifts, allowing for a healthy work-life balance. With a strong focus on employee growth and development, along with competitive benefits such as 24 days of holiday, life assurance, and access to an extensive employee benefits platform, we are committed to fostering a rewarding environment where your efforts are truly recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Administrator in Glasgow
✨Tip Number 1
Get to know the company inside out! Research PTSG Water and understand their values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the role. Think about how your skills can improve CRM workflows and how you can lead a team effectively. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our amazing team at PTSG Water.
We think you need these skills to ace Lead Administrator in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lead Administrator role. Highlight your experience with CRM systems, especially if you’ve worked with SimPRO. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining PTSG Water and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your People Skills:In your application, don’t forget to showcase your ability to build relationships. Whether it’s with engineers or clients, we want to know how you connect with others and resolve issues effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s get started on this journey together!
How to prepare for a job interview at PTSG Water Treatment
✨Know the Company Inside Out
Before your interview, take some time to research PTSG Water. Understand their mission, values, and recent achievements in the water safety and treatment industry. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your People Skills
As a Lead Administrator, you'll be interacting with various stakeholders. Prepare examples of how you've built strong relationships in previous roles. Think about times when you resolved conflicts or improved team dynamics, as these stories will highlight your interpersonal skills.
✨Demonstrate Your Tech Savviness
Since the role involves using SimPRO and improving CRM workflows, be ready to discuss your experience with similar systems. If you have specific examples of how you've streamlined processes or trained others on tech tools, share those during the interview to showcase your expertise.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities, especially regarding customer escalations or team performance issues. Think of situations where you successfully identified a problem and implemented a solution, and be prepared to walk the interviewer through your thought process.
