At a Glance
- Tasks: Service and maintain fire and security systems for diverse commercial clients.
- Company: Join PTSG, a leader in building safety and compliance services.
- Benefits: Competitive salary, uncapped commission, paid overtime, and employee discounts.
- Other info: Supportive team environment with clear career progression opportunities.
- Why this job: Make a real impact on fire safety while enjoying career growth and training.
- Qualifications: Experience with fire alarm and security systems; strong communication skills.
The predicted salary is between 35000 - 40000 £ per year.
PTSG Fire Solutions is part of Premier Technical Services Group (PTSG) — an award-winning UK leader in building safety and compliance services. The Fire Solutions division provides fire detection and suppression systems, passive fire protection, riser maintenance and specialist hygiene services, offering a complete end-to-end approach to fire safety.
As we continue to grow, we’re investing in our people, developing specialist skills, and creating long-term career opportunities across the division.
Position: Service Engineer – Fire & Security Systems
Region: South Wales
On-Target Earnings: Up to £58,000 (inclusive of overtime, call-outs, travel pay and bonuses)
Sign-On Bonus: £4,000
Join Trinity Fire & Security as an experienced Service Engineer to deliver high-quality servicing, maintenance and technical support across a diverse portfolio of commercial clients. You will service and maintain a wide range of fire and security systems, ensuring compliance, reliability and exceptional customer service. You’ll be supported by dedicated Service Coordinators and Technical Specialists, allowing you to focus on delivering outstanding engineering standards.
Why Join Trinity?
- Regional coverage with reduced travel and improved work-life balance.
- Uncapped earning potential through enhanced overtime, call-out payments and uncapped commission.
- Ongoing manufacturer training with leading industry brands.
- Clear career progression and long-term development opportunities.
Systems You'll Work With
- Fire Systems: Gent, Notifier, Advanced, Protec and other open-protocol systems.
- CCTV: Hikvision, Dahua, Avigilon.
- Intruder Alarms: Galaxy, Texecom.
- Access Control: Paxton, Honeywell, Gallagher.
Key Responsibilities
- Carry out planned preventative maintenance and reactive service visits on fire and security systems.
- Diagnose faults and deliver effective, compliant solutions.
- Complete minor remedial works and small-scale installations.
- Provide professional technical advice and updates to customers.
- Maintain accurate service records and documentation.
- Ensure all work is completed in line with relevant standards and company procedures.
About You
- Proven experience servicing fire alarm and/or electronic security systems.
- Strong fault-finding and diagnostic skills.
- Good knowledge of relevant British Standards.
- Excellent communication and customer service skills.
- Strong technical understanding with a focus on electrical safety (ECA or equivalent desirable).
- Full UK driving licence.
What We Offer
- Competitive basic salary with uncapped commission and paid overtime.
- 23 days' annual leave, increasing with service, plus bank holidays.
- Company van and fuel card.
- Employee Discount Programme with savings at over 800 retailers.
- Pension, Life Assurance and Employee Assistance Programme.
- Employee referral bonus of up to £2,000.
- Ongoing training, manufacturer accreditations and career development opportunities.
Equal Opportunities in Practice
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Security Vetting
It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
Armed Forces Covenant
PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant. We recognise the valuable skills and experience that service leavers, veterans, reservists, and military families bring to the workplace, including leadership, teamwork, resilience, and technical expertise. As part of our commitment, we guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role and are committed to supporting Armed Forces personnel in building long-term civilian careers.
Fire Alarm Engineer - Service in Cardiff employer: PTSG Fire Safety Solutions
At NEO Property Solutions, part of PTSG, we pride ourselves on being an excellent employer by fostering a supportive team environment that encourages professional growth and development. With competitive salaries, comprehensive healthcare benefits, and a commitment to inclusivity, we offer our employees the chance to thrive in a dynamic role that directly impacts the success of essential projects across various sectors. Join us in a stable, growing business where your contributions are valued and career progression is a genuine opportunity.
Contact Details:
PTSG Fire Safety Solutions Recruitment Team
