At a Glance
- Tasks: Lead a team of Service Coordinators to ensure seamless service operations.
- Company: Join Trinity Fire & Security, a supportive team dedicated to protecting what matters.
- Benefits: Enjoy 23 days holiday, pension scheme, and full training in a collaborative environment.
- Other info: No weekends or bank holidays; excellent career growth opportunities await!
- Why this job: Make a real impact while developing your leadership skills in a dynamic workplace.
- Qualifications: Experience in customer service with strong communication and problem-solving skills.
The predicted salary is between 27000 - 33000 £ per year.
Location: Abingdon (OX14 1RL)
Working hours: 8.30am to 5pm, Monday to Friday (Office based)
We’re looking for a Team Leader to guide a small team of Service Coordinators in our Service Hub in Abingdon (OX14 1RL) and play a vital role in keeping our service operations running seamlessly. Do you enjoy customer interaction, problem solving and achieving results? This is an office based role, working 8.30am to 5pm, Monday to Friday. No shift work, no weekends, no Bank Holidays!
This is an excellent opportunity to become part of a workplace where teamwork, respect, and mutual support are central to everything we do. You’ll join a collaborative environment where your work truly makes a difference every day.
At Trinity Fire & Security, we’re more than just experts in safety and security — we’re a supportive team with a shared purpose: protecting what matters most to our customers.
What You’ll Be Doing
As a Team Leader, you’ll manage day-to-day operations for a small team of Service Coordinators, bridging the gap between the team and management to ensure high standards of customer satisfaction and performance. Our Service Coordinators are the key connection between our customers and our field engineers; coordinating appointments, solving problems, and ensuring we deliver on our promises.
Day to day duties:
- Team Leadership & Coaching: Onboard, train, motivate, and mentor team members, run regular check-ins and conduct appraisals.
- Operations & Flow: Monitor daily workflows, and keep volumes moving smoothly.
- Escalations & Problem-Solving: Act as the main point of contact for complex or technical queries.
- Performance & Data Tracking: Review dashboards, KPIs, service-level agreements (SLAs), and reports to spot trends and drive continuous improvement.
What We’re Looking For
We’re looking for someone who has:
- Experience within customer service, ideally within a team leader/supervisory level role.
- Strong communication skills, both written and verbal.
- Strong attention to detail.
- The ability to work to time constraints and deadlines.
- An organised and adaptable approach, with the ability to stay calm in a fast-paced environment.
- A solution-focused approach, a team player who’s always ready to lend a hand.
Why You’ll Love Working Here
- Full training and support within a collaborative team.
- 23 days’ holiday (plus bank holidays).
- Pension scheme and life assurance to support your future.
- Access to our Employee Assistance Programme for your wellbeing.
Security Vetting
It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
About PTSG
PTSG Group is a leading provider of specialist services across the UK and Europe. Through the acquisition of high-quality specialist businesses, PTSG has built a group of industry-leading companies delivering services across Access and Safety, Electrical Services, Building Access, Fire Solutions and Water Treatment. With approximately 4,000 specialists supporting more than 90,000 customers across 200,000 buildings and delivering over 170 different services, we are committed to providing safe, compliant and high-quality services nationwide. Our aim is simple: to be a great place to work and a great company to do business with.
Armed Forces Covenant
PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant. We recognise the valuable skills that service leavers, veterans, reservists and military families bring to the workplace, including leadership, teamwork, resilience and technical expertise. We guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role and are committed to supporting Armed Forces personnel in building long-term civilian careers across our business.
PTSG Group is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect. We welcome applications from all backgrounds and are dedicated to promoting diversity, equality and inclusion throughout our recruitment process and across the wider business.
Team Leader - Service Team in Abingdon employer: Ptsg Fire Safety Solutions
PTSG Fire Safety Solutions is an exceptional employer, offering a comprehensive apprenticeship programme that combines hands-on experience with academic learning in the vibrant city of Leeds. With a strong focus on employee development, you will benefit from practical training in cutting-edge fire and security systems while enjoying a supportive work culture that values teamwork and innovation. This role not only provides a pathway to a rewarding career but also allows you to make a meaningful impact on safety within the community.
Contact Details:
Ptsg Fire Safety Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Service Team in Abingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ptsg Fire Safety Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ptsg Fire Safety Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Leader - Service Team in Abingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ptsg Fire Safety Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Ptsg Fire Safety Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ptsg Fire Safety Solutions!
How to prepare for a job interview at Ptsg Fire Safety Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
