At a Glance
- Tasks: Support contract performance and enhance customer experience in a dynamic environment.
- Company: Join PTSG, the UK's leading specialist services group with a supportive culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, and discounts on shopping and travel.
- Other info: Great opportunities for training and career progression in a friendly office atmosphere.
- Why this job: Make a real impact by ensuring smooth service delivery and supporting a proactive team.
- Qualifications: Strong communication skills and experience in administration or customer support preferred.
The predicted salary is between 26500 - 26500 € per year.
Location – Castleford (office based)
Salary – £26,500
Step Into a Role That Really Makes an Impact
This isn’t just administration — as a Contract Support Administrator at PTSG Electrical Services, you’ll play a central role in keeping our nationwide service delivery running smoothly. You’ll support contract performance, enhance customer experience, and have ownership over the reporting and communication that drive our operational success.
About the Role
As a Contract Support Administrator, you’ll be the key connection between clients, engineers, and operational teams. You’ll manage incoming service requests, coordinate contract updates, prepare performance reports, and ensure the smooth delivery of PPM (Planned Preventative Maintenance) schedules. Each day brings variety — supporting contract delivery, managing information, solving issues before they escalate, and helping to keep customer KPI and SLA commitments firmly on track.
What You’ll Be Doing
- Be the Communication Hub
- Receive, action, and direct incoming calls and emails professionally and efficiently.
- Provide regular updates to clients on service schedules, performance, and any delivery risks or mitigation steps.
- Own Reporting & Contract Information
- Compile and distribute management information for PPM contracts.
- Use Microsoft Office and in-house systems to produce digital reports from pre‑populated templates, detailing historical and upcoming contract performance.
- Maintain and organise engineer report folders and inboxes, monitoring for timely returns and following up on outstanding documentation.
- Keep Operations Running Smoothly
- Support the planning of future service visits, working closely with Planning and Operations teams to meet customer KPIs and SLAs.
- Liaise with field teams to improve the quality, accuracy, and timeliness of reporting.
- Help implement best practice, improved processes, and efficient systems.
- Support the Bigger Picture
- Carry out additional tasks as required by management.
- Contribute to a positive, proactive, service‑driven team environment.
What We’re Looking For
You might have experience in contract administration, service coordination, scheduling, or customer support — but above all, you thrive in a busy environment where organisation and communication matter.
You will:
- Stay calm under pressure and adapt quickly when priorities shift.
- Be confident using Excel, Outlook, and internal reporting tools.
- Communicate clearly and professionally with clients and colleagues.
- Spot issues early and solve problems before they escalate.
- Keep on top of detail, deadlines, and documentation.
- Work collaboratively with planners, engineers, and operational teams.
If you enjoy supporting a fast‑paced service operation and take pride in delivering accurate, high‑quality work — you’ll fit right in.
What’s In It for You?
- Competitive salary
- 25 days holiday + bank holidays
- Company pension scheme
- Discounts on shopping, tech, travel, meals out, fitness & more
- On-site parking
- A friendly, supportive office culture
- Plenty of training and development opportunities
About PTSG
PTSG Group is a leading provider of specialist services across the UK and Europe. Through the acquisition of high-quality specialist businesses, PTSG has built a group of industry-leading companies delivering services across Access & Safety, Electrical Services, Building Access, Fire Solutions, and Water Treatment. With over 3,300 specialists supporting 90,000+ customers across 200,000 buildings, delivering over 170 different services, we are committed to delivering safe, compliant, and high-quality services nationwide.
At PTSG, our aim is simple. To be a great place to work and a great company to do business with.
Armed Forces Covenant
PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant. We recognise the valuable skills and experience that service leavers, veterans, reservists, and military families bring to the workplace, including leadership, teamwork, resilience, and technical expertise. As part of our commitment, we guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role and are committed to supporting Armed Forces personnel in building long-term civilian careers across our business.
PTSG Group is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect. We welcome applications from all backgrounds and are dedicated to promoting diversity, equality, and inclusion throughout our recruitment process and across the wider business.
Contract Support Administrator in Castleford employer: PTSG Electrical Safety Division
At PTSG Electrical Services, we pride ourselves on being an excellent employer, offering a competitive salary and a supportive office culture in Castleford. Our commitment to employee growth is evident through extensive training opportunities, while our inclusive environment ensures that every team member feels valued and empowered to contribute to our mission of delivering high-quality services nationwide.
Contact Detail:
PTSG Electrical Safety Division Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Administrator in Castleford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their success. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! As a Contract Support Administrator, you'll need to be clear and professional. Role-play common interview questions with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining PTSG and contributing to our mission.
We think you need these skills to ace Contract Support Administrator in Castleford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract Support Administrator role. Highlight your relevant experience in contract administration or customer support, and show us how you can thrive in a busy environment.
Show Off Your Communication Skills:Since you'll be the communication hub, it's crucial to demonstrate your ability to communicate clearly and professionally. Use examples in your application that showcase your skills in managing client relationships and coordinating with teams.
Be Detail-Oriented:We love candidates who pay attention to detail! Make sure your application is free from typos and errors. Mention any experience you have with reporting and documentation, as this will be key in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at PTSG Electrical Safety Division
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contract Support Administrator. Familiarise yourself with the key tasks like managing service requests and preparing performance reports. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves being the communication hub, practice articulating your thoughts clearly and professionally. Prepare examples of how you've effectively communicated with clients or colleagues in the past, especially in high-pressure situations. This will highlight your ability to keep everyone informed and engaged.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've spotted issues early and resolved them before they escalated. Be ready to discuss these examples during the interview, as it shows your proactive approach and ability to maintain smooth operations, which is crucial for this position.
✨Familiarise Yourself with Relevant Tools
Since you'll be using Microsoft Office and in-house systems, brush up on your Excel and Outlook skills. If possible, mention any experience you have with similar reporting tools. This will reassure the interviewer that you're ready to hit the ground running and can manage the technical aspects of the job.
