Temp Customer Service Coordinator at The NSS Group
Temporary for 4 months
Part of Testing
£28,500 per annum
About NSS Group
NSS Group is a nationwide specialist service provider, offering building maintenance, window and technical cleaning, platform hire, and equipment testing – all delivered in-house across the UK.
About NSS Testing
As a division of NSS Group, NSS Testing provides design, installation, and maintenance of height safety systems and compliance testing services. We ensure clients meet health and safety regulations and British Standards through our Access & Safety and Electrical & Automation teams.
The Role
We're seeking a proactive Customer Service Coordinator to support day-to-day operations within NSS Testing. You'll act as the key point of contact for clients and internal teams, coordinating service requests, scheduling works, supporting field operatives, and ensuring accurate job reporting and invoicing.
Key Responsibilities
Manage customer enquiries and service requests
Act as the main point of contact for clients and field operatives
Schedule engineers, vehicles and equipment
Process purchase orders and convert quotations into jobs
Validate job reports and identify follow-on work opportunities
Support quotation preparation and job administration
Prepare invoicing information and client reports
Assist with health & safety documentation and certification
Maintain excellent customer service standards
Provide administrative support to the operations team
Answer incoming calls and assist with general office duties
What We’re Looking For
Strong admin and organisational skills
CRM system experience preferred
Attention to detail and excellent communication
Ability to work under pressure and manage priorities
A team player with a positive, professional approach
Benefits:
25 days annual leave + bank holidays
Additional day off after length of service
Referral bonus scheme
Monthly Reward & Recognition Scheme
Career progression and development opportunities
Medicash health plan including discounts on dental, gym memberships, retail and more
Vivup discounts on gym memberships, retail and more
TradePoint Card – 10% discount at B&Q
Life assurance
Free onsite parking at many of our locations
A supportive and collaborative working environment within a growing national group
About PTSG
PTSG Group is a leading provider of specialist services across the UK and Europe.
Through the acquisition of high-quality specialist businesses, PTSG has built a group of industry-leading companies delivering services across Access & Safety, Electrical Services, Building Access, Fire Solutions, and Water Treatment.
With over 3,300 specialists supporting 90,000+ customers across 200,000 buildings, delivering over 170 different services, we are committed to delivering safe, compliant, and high-quality services nationwide.
At PTSG, our aim is simple. To be a great place to work and a great company to do business with.
Armed Forces Covenant
PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant.
We recognise the valuable skills and experience that service leavers, veterans, reservists, and military families bring to the workplace, including leadership, teamwork, resilience, and technical expertise.
As part of our commitment, we guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role and are committed to supporting Armed Forces personnel in building long-term civilian careers across our business.
PTSG Group is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect.
We welcome applications from all backgrounds and are dedicated to promoting diversity, equality, and inclusion throughout our recruitment process and across the wider business.
IND1
Temporary Customer Service Coordinator in Leeds employer: PTSG Building Access Specialist
As a Fall Protection Engineer, you will join a company that prioritises safety and employee well-being, offering a supportive work culture where your contributions are valued. With opportunities for personal development through industry-recognised training and a range of benefits including overtime pay, a fully equipped vehicle, and a monthly reward scheme, this role provides a meaningful career path in a dynamic environment. Located in a vibrant area, the company also ensures a healthy work-life balance with generous holiday allowances and unique perks like a day off for your birthday.
Contact Details:
PTSG Building Access Specialist Recruitment Team
