PTR Global is seeking a Real-Time Workforce Management Specialist to monitor contact center queues, agent performance, staffing levels, and service-level results in real time. The role requires 1+ year in a contact center, proficiency with WFM tools, and strong analytical and communication skills.
Work arrangement is hybrid—onsite up to 3 days per week, with a 12-month contract. You will collaborate with operations leaders, adjust intraday schedules, and provide daily updates on forecasting and
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