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For Companies At a Glance
- Tasks: Coordinate service engineers and troubleshoot machine issues for global customers.
- Company: Join Holroyd Machine Tools, a leader in high-precision CNC technology.
- Benefits: Enjoy a 4-day work week, competitive salary, and generous holiday allowance.
- Why this job: Make a real impact in a collaborative team while working with cutting-edge machinery.
- Qualifications: Apprentice trained in mechanical discipline with CNC experience.
- Other info: Strong career growth potential in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
About Holroyd Machine Tools
Holroyd Machine Tools is part of the Precision Technologies Group and is a world leader in the design and manufacture of high-precision CNC milling and grinding machines. Our technologies serve industries including aerospace, automotive, power generation, and more, delivering exceptional accuracy and reliability for complex helical components.
The Team
You will be joining a small, close-knit internal team of three, making this an excellent opportunity for someone who enjoys a practical and collaborative working environment.
The Role
In this role, you will coordinate the activities of three service engineers based in the UK, Germany, and China. You will use your hands-on machine-tool background to assist customers in troubleshooting and problem-solving either by phone or email. For complex issues, you will be able to seek support and advice from your colleagues in manufacturing, software, electrical, and controls, working jointly to ensure our customers' machines remain operational. Training will be given on our internal systems; however, you must be confident using computer systems to manage service requests, produce quotations, and communicate technical matters by email.
Key Responsibilities:
- Respond to technical enquiries and provide support on troubleshooting machine faults, applying a solid understanding of Holroyd machines and their applications.
- Prepare accurate and competitive quotations for spares, services, and upgrades.
- Lead and support a team of field service engineers, offering technical guidance when needed.
- Manage the service schedule and coordinate with customers and internal team for travel arrangements.
- Work closely with engineering, software and production teams on complex technical issues.
- Maintain strong customer relationships by responding promptly to enquiries and providing effective technical support.
Person Specification:
- Apprentice trained and time-served in a mechanical discipline.
- Experienced in the build and application of CNC Milling & Grinding machines.
- Strong verbal and written communication skills; able to discuss technical matters confidently.
- Understanding of MRP systems (advantageous).
- Previous enquiry or sales support experience (advantageous).
Salary & Benefits:
- Favourable weekly pattern of 4 days (37 hrs) Mon-Thurs 07:45-16:30, Fri 07:45-11:45
- Highly competitive salary
- 6% matched pension
- Life assurance
- Cash Health Plan
- 33 holidays per year increasing to 38
If this position is of interest to you then please apply and send us a copy of your CV and we will be in touch promptly.
Machine Tool Service Manager in Rochdale employer: PTG - Holroyd
Contact Detail:
PTG - Holroyd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Machine Tool Service Manager in Rochdale
✨Tip Number 1
Network like a pro! Reach out to your connections in the machine tool industry, especially those who might know someone at Holroyd Machine Tools. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge of CNC milling and grinding machines. We want you to feel confident discussing your hands-on experience and how it relates to the role of Service Manager.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples where you've successfully troubleshot issues in the past. This will demonstrate your ability to support customers effectively, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Machine Tool Service Manager in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with CNC milling and grinding machines. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Machine Tool Service Manager position and how you can contribute to our close-knit team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of technical support and customer interaction, make sure your written application reflects your strong communication skills. We love clear and concise language that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PTG - Holroyd
✨Know Your Machines
Make sure you brush up on your knowledge of CNC milling and grinding machines, especially those from Holroyd. Be ready to discuss specific models and their applications, as this will show your hands-on experience and understanding of the role.
✨Showcase Your Team Spirit
Since you'll be part of a small team, highlight your collaborative skills. Prepare examples of how you've worked with others in the past, especially in troubleshooting or problem-solving scenarios. This will demonstrate that you're a great fit for their close-knit environment.
✨Communicate Clearly
Strong verbal and written communication skills are key for this role. Practice explaining technical concepts in simple terms, as you may need to assist customers over the phone or via email. Clear communication can make all the difference in customer support.
✨Prepare for Technical Questions
Expect some technical questions during the interview. Review common machine faults and troubleshooting techniques. Being able to confidently discuss these topics will not only impress your interviewers but also show that you're ready to hit the ground running.
