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For Companies At a Glance
- Tasks: Lead a team of engineers and troubleshoot high-precision CNC machines.
- Company: Join Holroyd Machine Tools, a leader in precision technology.
- Benefits: Enjoy a 4-day work week, competitive salary, and generous holiday allowance.
- Why this job: Make a real impact in a collaborative environment with cutting-edge technology.
- Qualifications: Apprentice trained in mechanical discipline with CNC experience.
- Other info: Strong career growth opportunities and supportive team culture.
About Holroyd Machine Tools
Holroyd Machine Tools is part of the Precision Technologies Group and is a world leader in the design and manufacture of high-precision CNC milling and grinding machines. Our technologies serve industries including aerospace, automotive, power generation, and more, delivering exceptional accuracy and reliability for complex helical components.
The Team
You will be joining a small, close-knit internal team of three, making this an excellent opportunity for someone who enjoys a practical and collaborative working environment.
The Role
In this role, you will coordinate the activities of three service engineers based in the UK, Germany, and China. You will use your hands-on machine-tool background to assist customers in troubleshooting and problem-solving either by phone or email. For complex issues, you will be able to seek support and advice from your colleagues in manufacturing, software, electrical, and controls, working jointly to ensure our customers' machines remain operational. Training will be given on our internal systems; however, you must be confident using computer systems to manage service requests, produce quotations, and communicate technical matters by email.
Key Responsibilities:
- Respond to technical enquiries and provide support on troubleshooting machine faults, applying a solid understanding of Holroyd machines and their applications.
- Prepare accurate and competitive quotations for spares, services, and upgrades.
- Lead and support a team of field service engineers, offering technical guidance when needed.
- Manage the service schedule and coordinate with customers and internal team for travel arrangements.
- Work closely with engineering, software and production teams on complex technical issues.
- Maintain strong customer relationships by responding promptly to enquiries and providing effective technical support.
Person Specification:
- Apprentice trained and time-served in a mechanical discipline.
- Experienced in the build and application of CNC Milling & Grinding machines.
- Strong verbal and written communication skills; able to discuss technical matters confidently.
- Understanding of MRP systems (advantageous).
- Previous enquiry or sales support experience (advantageous).
Salary & Benefits:
- Favourable weekly pattern of 4 days (37 hrs) Mon-Thurs 07:45-16:30, Fri 07:45-11:45
- Highly competitive salary
- 6% matched pension
- Life assurance
- Cash Health Plan
- 33 holidays per year increasing to 38
If this position is of interest to you then please apply and send us a copy of your CV and we will be in touch promptly.
Machine Tool Service Manager in Manchester employer: PTG - Holroyd
Contact Detail:
PTG - Holroyd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Machine Tool Service Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Holroyd Machine Tools. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge about CNC milling and grinding machines. We want you to feel confident discussing how your hands-on experience can help solve customer issues.
✨Tip Number 3
Showcase your teamwork skills! Since you'll be coordinating with engineers across different countries, highlight any past experiences where you successfully collaborated with others to tackle complex problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Machine Tool Service Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on machine-tool experience and any relevant technical skills. We want to see how your background aligns with the role of Machine Tool Service Manager, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our close-knit team. Share specific examples of how you've tackled technical challenges in the past and how you can contribute to our success.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong verbal and written skills. We need someone who can discuss technical matters confidently, so keep it clear and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just upload your CV and cover letter!
How to prepare for a job interview at PTG - Holroyd
✨Know Your Machines
Make sure you brush up on your knowledge of CNC milling and grinding machines, especially those made by Holroyd. Being able to discuss specific models and their applications will show that you're not just familiar with the technology but also passionate about it.
✨Showcase Your Team Spirit
Since you'll be working closely with a small team, highlight your collaborative skills during the interview. Share examples of how you've successfully worked with others in the past, especially in troubleshooting or problem-solving scenarios.
✨Prepare for Technical Questions
Expect to answer technical questions related to machine faults and troubleshooting. Prepare by reviewing common issues and solutions related to CNC machines, and think about how you would guide a service engineer through a complex problem.
✨Communicate Clearly
Strong verbal and written communication skills are key for this role. Practice explaining technical concepts in simple terms, as you may need to communicate with customers who aren't as technically savvy. This will demonstrate your ability to maintain strong customer relationships.
