Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the implementation of innovative software solutions and collaborate with clients to enhance their services.
- Company: Join PTC, a leader in transforming the physical and digital worlds.
- Benefits: Competitive salary, opportunities for growth, and a vibrant team culture.
- Why this job: Make a real impact by solving complex problems with cutting-edge technology.
- Qualifications: Experience with Salesforce and strong communication skills are essential.
- Other info: Dynamic work environment with opportunities for international travel and professional development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Solution Architect role at PTC. Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
The Professional Services Solution Architect will be responsible for the successful implementation of the ServiceMax product suite. This role may work as part of a project team for larger, complex engagements; or in a primary role on smaller engagements (providing project management support). The successful candidate must build strong relationships with clients and must be effective at communicating verbally and in writing. Additionally, he/she must have a passion for helping clients find creative ways to run their services businesses more effectively.
Job Responsibilities- Lead consultant on functional project teams utilizing the ServiceMax, MaxApproach Methodology to implement the ServiceMax solution.
- Accountable for the following:
- Leading discovery and design workshops
- Completing business requirements analysis and confirmation
- Transforming business requirements into end‑to‑end solutions within the application
- Identifying and documenting specifications and criteria for customizations
- Confirming functional design with client
- Supporting configuration effort by project consultants
- Overseeing quality reviews and testing of the configured solution
- Documenting finalized solution design and build specifications
- Leading deployment and hand‑off
- Coordinating resolution of client‑reported feedback and issues
- Communicating with project team, as required, to ensure timely updates to project health, risks, issues and solutions
- Providing peer reviews of Solution Design and Configuration Documents to ensure fit with ServiceMax best practices and business requirements
- Providing Field Service “Best Practice” guidance to clients
- Mentoring PS and Partner Consultants, guiding them in defining field service business processes, communication, and scalable implementation strategies
- Leading or collaborating on internal projects promoting operational efficiencies and organizational effectiveness
- Supporting Sales by identifying upsell opportunities with existing clients
- Coordinating and overseeing functional implementation activities for internal and partner consultants, developers, and client’s point of contact (POC) on enterprise projects
- Liaising with the Technical Architect to design scalable, flexible solutions supporting business requirements
- Liaising with and supporting other functional groups within ServiceMax – including training, development, support, product and engineering
- Identifying business use cases within different verticals or client implementations that may augment ServiceMax’s product roadmap and delivery best practices
- Reviewing and providing input to PS training materials and presentations
- Developing case studies, presentations, and internal processes and guidelines
- Minimum 2+ years experience with Salesforce in an administrative or configuration management capacity
- Salesforce certification preferred (Minimum 1: ADM‑201, Service Cloud, Platform App Builder)
- Salesforce technical experience with Apex, Lightning Platform, Visual Force, or Java preferred
- 7+ years consulting experience implementing with one or more Customer Relationship Management Solutions, (such as SalesForce.com, SAP, Oracle, Siebel)
- 5+ years experience working in a technology focused company
- Demonstrated leadership skills working with clients and peers
- Comfortable leading meetings/sessions with Senior Management to discuss business process
- Excellent oral and written communication skills
- Ability to work in a globally distributed team environment, liaising with on‑site teams and clients
- Results driven attitude in a fast‑paced environment
- Commitment to quality, customer success, and customer satisfaction
- Willingness to travel up to 50% of time, including international travel
- Experience with field service operations or management, including experience with customer service management and call center support
- 1+ years experience implementing or working with the ServiceMax application
- Bachelor’s Degree in Business, Technology or related subject
Life at PTC is about more than working with today’s most cutting‑edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem‑solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
Solution Architect employer: PTC
Contact Detail:
PTC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Architect
✨Tip Number 1
Network like a pro! Reach out to current or former employees at PTC on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to Solution Architecture. Think about how your experience with Salesforce and field service operations can shine through in your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. PTC loves innovation, so be ready to discuss how you've tackled challenges in past projects and how you can bring that creativity to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the PTC family.
We think you need these skills to ace Solution Architect
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solution Architect role. Highlight your experience with Salesforce and any relevant projects that showcase your skills in implementing solutions. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect your ability to convey complex ideas effectively. Remember, we value clarity just as much as creativity!
Highlight Your Problem-Solving Abilities: We love candidates who can think outside the box! Share examples of how you've tackled challenges in previous roles, especially those related to field service operations or CRM solutions. This will show us your passion for helping clients improve their services.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you're at it!
How to prepare for a job interview at PTC
✨Know Your Stuff
Make sure you’re well-versed in the ServiceMax product suite and its functionalities. Brush up on your Salesforce knowledge, especially if you have certifications. Being able to discuss specific features and how they can benefit clients will show that you’re not just familiar with the tools, but you understand their impact.
✨Showcase Your Communication Skills
As a Solution Architect, you'll need to communicate effectively with clients and team members. Practice articulating complex ideas clearly and concisely. Consider preparing examples of past experiences where your communication made a difference in project outcomes.
✨Demonstrate Problem-Solving Abilities
PTC values innovative problem-solving. Be ready to discuss how you've tackled challenges in previous roles, particularly in implementing CRM solutions. Think of specific scenarios where you identified issues and proposed effective solutions, especially in a consulting context.
✨Build Rapport
Since building strong relationships is key, think about how you can connect with your interviewers. Research PTC’s culture and values, and be prepared to share why you’re excited about the opportunity to work there. A genuine connection can set you apart from other candidates.
