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- Tasks: Lead customer success initiatives and ensure clients achieve maximum value from PTC solutions.
- Company: PTC is a global leader in software, merging physical and digital worlds for better business outcomes.
- Benefits: Enjoy remote work flexibility, travel opportunities, and a supportive team culture focused on growth.
- Why this job: Join a dynamic team where your ideas matter and make a real impact on customer experiences.
- Qualifications: 4+ years in Customer Success or Project Management; Bachelor's degree or equivalent experience required.
- Other info: This role requires travel about 25% of the time, offering a blend of remote work and client engagement.
The predicted salary is between 36000 - 60000 £ per year.
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Talent Acquisition | Brand Awareness | Human Resources
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Excited to grow your career?
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
If you think that this opportunity is right for you, we encourage you to apply. We can’t wait to see where your PTC experience takes you next.
The Senior Customer Success Manager is a critical component within the account team. This position emphasizes significant contributions to customer outcomes and value realization and delivers robust account management support. It offers the opportunity to interface with senior leaders, provide guidance to executive, program, and technical teams, and act as the voice of the customer within PTC.
Customer Success Managers are naturally curious about PTC solutions and their domains of use. They seek hands-on experience working with experts in the field to understand best how PTC’s solutions help our customers meet their business objectives. If you enjoy developing domain and relationship management experience, we want you to join our team.
Responsibilities:
- Ensure EMEA customers receive delighted experiences with PTC solutions.
- Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers.
- Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive customer outcomes, which lead to expansion and renewal.
- Function as a trusted advisor for the client’s executive, program, and technical teams, collaborating tightly with PTC stakeholders.
- Act as the voice of the customer within PTC, providing critical feedback to enhance the overall experience and product quality and identify market growth opportunities.
- Contribute as an integral account team member (s); correctly identify and react to new threats/opportunities, maintain proactive engagement, and provide account management support.
- Effectively manage adoption programs for key accounts designated by the Customer Success and Sales Regional Directors.
- Ensure a rapid and successful adoption of any acquired solutions and make sure that customers realize value from these solutions.
Preferred Skills and Experience:
- Domain experience with SLM is a must and as a bonus CAD/PLM/ALM software, plus the ability to understand how these solutions are implemented
- Well-developed oral and written communication skills with a proven ability to listen and tailor messages for multiple audiences, from executive decision-makers to staff at all levels.
- Broad understanding of business functions and priorities, with the ability to translate technical and operational issues into business terms and value propositions, ensuring executive support for long-term improvements
- Basic practical understanding of project management and ability to multi-task while coordinating activities from multiple functions in a matrix environment.
- Fluency in English (spoken and written) is required for this role. Fluency in German or Dutch is considered a big plus.
- Integrity & Trust: You have an established record of trust and are seen as a direct, thoughtful individual unafraid to present the unvarnished truth in an appropriate and helpful manner. You keep confidences, admit your mistakes and never misrepresent yourself or the company for personal gain.
- Composure: You thrive in ambiguous environments, stay calm under pressure and do not become defensive or irritated, and are the one who can be counted on to hold things together during tough times.
- Organizational Agility: You are knowledgeable about how organizations work and know how to get things done both through formal channels and the informal network. You are an expert at understanding the culture of organizations and how to navigate them while building and maintaining consistent key policies, practices and procedures to provide a consistent high level client experience.
Basic Qualifications:
- 4+ years of Customer Success, Project Management, Program Management, or relevant industry experience
- Bachelor\’s Degree or equivalent experience
- This is a remote role, but requires ability to travel ~25% of the time
#LI-DNI
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Customer Service
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Industries
Software Development
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Senior Customer Success Manager employer: PTC
Contact Detail:
PTC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Familiarise yourself with PTC's solutions and their applications in various industries. Understanding how these tools can drive customer success will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of PTC on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Senior Customer Success Manager role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage customer relationships and drive value. Tailoring your stories to align with PTC's mission will make a strong impression.
✨Tip Number 4
Stay updated on industry trends related to Customer Success Management, especially in software development. Being knowledgeable about current challenges and innovations will show your commitment and expertise in the field.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, project management, and any specific software knowledge mentioned in the job description. Use keywords from the job listing to align your skills with what PTC is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how you've successfully managed customer relationships and contributed to customer outcomes in previous roles.
Showcase Communication Skills: Since strong communication skills are essential for this role, consider including examples of how you've effectively communicated with various stakeholders. Highlight any experience you have in translating technical information into business terms.
Demonstrate Cultural Fit: PTC values integrity, trust, and composure. In your application, reflect these qualities by sharing experiences where you've navigated challenging situations or built trust with clients and colleagues.
How to prepare for a job interview at PTC
✨Understand PTC's Solutions
Before the interview, take some time to research PTC's software and how it integrates the physical and digital worlds. Being able to discuss specific solutions and their impact on customer success will show your genuine interest and understanding of the role.
✨Demonstrate Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you acted as a trusted advisor and contributed to customer outcomes, as this is crucial for the Senior Customer Success Manager position.
✨Showcase Your Communication Skills
Since the role requires effective communication with various stakeholders, practice articulating your thoughts clearly. Be ready to discuss how you've tailored messages for different audiences, from executives to technical teams, in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and composure under pressure. Think of situations where you've navigated challenges in customer success or project management, and be prepared to explain your thought process and actions.
