At a Glance
- Tasks: Lead customer success by delivering OCM and adoption services for PLM solutions in EMEA.
- Company: Join PTC, a global leader transforming industries with innovative software solutions.
- Benefits: Enjoy opportunities for growth, collaboration, and working with cutting-edge technologies.
- Why this job: Be part of a passionate team driving customer success and making a real impact.
- Qualifications: 7+ years in PLM implementations; strong communication and project management skills required.
- Other info: Ideal for those who thrive in fast-paced environments and love problem-solving.
The predicted salary is between 43200 - 72000 £ per year.
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Our team is composed of passionate, customer-focused adoption practitioners dedicated to driving customer success. We thrive on empowering our customers to realize value and become champions of PTC’s solutions. Our commitment to excellence drives us to go above and beyond to ensure our customers\’ success—because when they succeed, we succeed. Together, we build lasting partnerships, unlock tangible business value, and create raving fans of PTC’s products and services.
Role Overview:
The PLM Adoption Architect is responsible for delivering Organizational Change Management (OCM) and adoption-related services to customers in the EMEA region, ensuring successful implementation and adoption of PTC’s PLM solutions. This role works closely with customers and internal teams to drive smooth PLM transformations, apply OCM best practices, support training initiatives, and ensure customer success. As a key client-focused role, the Adoption Architect will help customers fully leverage their PLM investments and achieve value realization.
Key Responsibilities:
- Deliver OCM and adoption services to customers in the EMEA region, focusing on maximizing the value of PLM implementations.
- Apply OCM methodologies to guide customers through transitions and the successful adoption of PTC’s PLM solutions.
- Collaborate with customers to ensure successful PLM transformations, engaging leadership, managers, and end users throughout the process.
- Serve as the primary point of contact for OCM services in the EMEA region, ensuring delivery aligns with customer objectives and needs.
- Provide guidance in developing training materials and best practices (e.g., \”train the trainer\”) to ensure effective PLM user adoption.
- Build trusted advisor relationships with clients, ensuring satisfaction and retention by delivering a seamless PLM adoption experience.
- Participate in continuous improvement initiatives to enhance OCM methodologies and ensure industry-leading service delivery.
- Partner with cross-functional teams to relay customer feedback, provide insights from customer delivery, and support continuous improvement efforts.
Qualifications:
- Extensive experience in PLM and global system implementations, with proven expertise in applying OCM methodologies to drive adoption and value realization, and a strong track record of managing complex projects in fast-paced environments.
- 7+ years of experience implementing global systems for large organizations, with strong proficiency in PLM systems.
- Proven ability to manage customer relationships and support smooth transitions during system implementations.
- Strong communication and presentation skills, with the ability to engage customers at all levels of the organization.
- Experience working in the EMEA region, with an understanding of regional customer challenges and requirements.
- Ability to work independently while collaborating with the global adoption team to align with business goals.
- Plus, if you have an ALM and CAD background!
What Success in this Role Looks Like:
- Key customers are successfully utilizing PTC’s PLM solutions and expanded capabilities.
- Customer health metrics and satisfaction scores are positive, reflecting increased adoption and engagement.
- OCM methodologies are consistently applied and shared across internal teams and partners to ensure success.
- Customers are eager to participate in testimonials and share their success stories based on positive experiences.
- Customers are leveraging additional PTC solutions beyond PLM, increasing the overall value delivered.
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.\”
PLM Sr. Solution Consultant (OCM) employer: PTC
Contact Detail:
PTC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PLM Sr. Solution Consultant (OCM)
✨Tip Number 1
Familiarize yourself with PTC’s PLM solutions and their unique value propositions. Understanding how these tools can transform businesses will help you articulate your insights during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Leverage your network to connect with current or former employees at PTC. They can provide valuable insights into the company culture and expectations for the PLM Sr. Solution Consultant role, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented OCM methodologies in past projects. Highlighting your experience in managing complex transitions will showcase your capability to drive customer success.
✨Tip Number 4
Stay updated on industry trends related to PLM and OCM. Being knowledgeable about current challenges and innovations will allow you to engage in meaningful conversations with interviewers and position yourself as a thought leader.
We think you need these skills to ace PLM Sr. Solution Consultant (OCM)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the PLM Sr. Solution Consultant position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Highlight Relevant Experience: In your application, emphasize your extensive experience in PLM and global system implementations. Provide specific examples of how you've applied OCM methodologies to drive adoption and value realization in past roles.
Showcase Communication Skills: Since strong communication and presentation skills are crucial for this role, make sure to highlight instances where you successfully engaged customers at various organizational levels. This could be through presentations, training sessions, or client meetings.
Tailor Your Application: Customize your CV and cover letter to reflect the language and values mentioned in the job description. Show your passion for problem-solving through innovation and your commitment to customer success, as these are key aspects of PTC's culture.
How to prepare for a job interview at PTC
✨Understand OCM Methodologies
Make sure you have a solid grasp of Organizational Change Management methodologies. Be prepared to discuss how you've applied these practices in past projects, especially in PLM implementations.
✨Showcase Customer-Centric Approach
Highlight your experience in building trusted advisor relationships with clients. Share specific examples of how you've engaged with customers at various levels to ensure their success and satisfaction.
✨Demonstrate Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare to present complex ideas simply and effectively, as you will need to engage leadership and end users alike.
✨Prepare for Regional Insights
Familiarize yourself with the unique challenges and requirements of customers in the EMEA region. Be ready to discuss how your understanding of regional dynamics can enhance customer adoption and value realization.