At a Glance
- Tasks: Support sales with product demos and technical evaluations while enhancing customer experiences.
- Company: Join Onshape, the leading cloud-native CAD platform transforming engineering.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement potential in a collaborative environment.
- Why this job: Be part of a fast-growing team modernising product development in top manufacturing firms.
- Qualifications: Experience with engineering software and strong communication skills are essential.
The predicted salary is between 35550 - 43450 £ per year.
Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Onshape by PTC is the world's first and most widely adopted cloud-native CAD and PDM platform for professional mechanical design engineers. Recognized by Engineering.com as the fastest-growing CAD system, Onshape offers an exciting opportunity to help expand its presence among Europe's leading manufacturing organizations.
Role Overview
We are looking for a motivated and technically skilled professional to join the Onshape Technical Services team. The ideal candidate will have strong communication skills and experience supporting sales opportunities through product demonstrations and technical discussions. In this role, you will work closely with the sales team to support new customer acquisition and contribute to the growth of existing accounts in collaboration with the Customer Success team. A solid understanding of engineering applications such as CAD, PDM, PLM, CAM, and FEA is important, along with the ability to communicate the value of Onshape's solutions to prospects and customers. This is an excellent opportunity to help organizations modernize their product development processes with a leading cloud-native platform.
- Support the sales team by delivering product demonstrations and assisting with technical evaluations.
- Respond to technical questions from customers and prospects throughout the sales process.
- Assist in creating technical content and supporting materials for customer-facing and marketing activities.
- Stay current on industry trends, product updates, and relevant engineering technologies.
- Collaborate effectively with internal teams to ensure a positive customer experience.
Skills and Experience
- Experience working with engineering software such as CAD, PDM, PLM, CAM, or FEA.
- Experience delivering product demonstrations or providing technical support in a customer-facing environment.
- Fluency in English with excellent verbal and written communication skills. Additional European languages are a plus.
- Bachelor's degree in Mechanical Engineering or a related technical field, or equivalent practical experience.
- 1-4 years of experience in an engineering, application engineering, technical pre-sales, or engineering software environment.
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws.
Technical Service Engineer - IT Support in London employer: PTC
PTC is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Cambridge. With a strong emphasis on employee growth, PTC offers numerous opportunities for professional development and skill enhancement, particularly in cutting-edge technologies like TypeScript and Node.js. The company values a balanced work-life environment, ensuring that team members can thrive both personally and professionally while contributing to impactful SaaS solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Engineer - IT Support in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at PTC or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to PTC.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like PTC.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like PTC that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Service Engineer - IT Support in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at PTC.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at PTC and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at PTC
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If PTC uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
