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- Tasks: Lead the implementation of ServiceMax solutions and mentor teams for success.
- Company: Innovative company transforming field service with a passionate team.
- Benefits: Competitive salary, travel opportunities, and a focus on professional growth.
- Why this job: Make a real impact in a growing industry while working with cutting-edge technology.
- Qualifications: 2+ years Salesforce experience and strong communication skills required.
- Other info: Dynamic role with opportunities for international travel and career advancement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are a company of innovators, thinkers and doers who care passionately about changing the world. Our mission is to help our clients deliver the best field service possible to their clients. The Professional Services Solution Architect will be responsible for the successful implementation of the ServiceMax product suite. This role may work as part of a project team for larger, complex engagements; or in a primary role on smaller engagements (providing project management support). The successful candidate must be able to build strong relationships with clients and must be effective at communicating verbally and in writing. Additionally, he/she must have a passion for helping clients find creative ways to more effectively run their services businesses.
Job Responsibilities:
- Lead consultant on functional project teams utilizing the ServiceMax, MaxApproach Methodology to implement the ServiceMax solution.
- Accountable for the following:
- Leading discovery and design workshops
- Completing business requirements analysis and confirmation
- Ability to transform business requirements into a set of end to end solutions within the application
- Identifying and documenting specifications and criteria for customisations
- Confirming functional design with client
- Supporting configuration effort by project consultants
- Overseeing quality reviews and testing of the configured solution
- Documenting finalized solution design and build specifications
- Leading deployment and hand-off
- Coordinating resolution of client-reported feedback and issues
- Communicating with project team, as required, to ensure timely updates to project health, risks, issues and solutions
Required Skills:
- Minimum 2+ years experience with Salesforce in an administrative or configuration management capacity required
- Salesforce certification preferred (Minimum 1: ADM-201, Service Cloud, Platform App Builder)
- Salesforce technical experience with Apex, Lightning Platform, Visual Force, or Java preferred
- Professional English language, a second language (German, French, Italian) would be a plus
- 7+ years consulting experience implementing with one or more Customer Relationship Management Solutions, (such as SalesForce.com, SAP, Oracle, Siebel)
- 5+ years experience working in a technology focused company
- Demonstrated leadership skills working with clients and peers
- Comfortable leading meetings/sessions with Senior Management to discuss business processes
- Excellent oral and written communication skills
- Ability to work in a globally distributed team environment, liaising with on-site teams and clients.
- Results driven attitude in a fast-paced environment
- Commitment to quality, customer success, and customer satisfaction
- Willingness to travel up to 50% of time, including international travel
Desired Skills:
- Experience with field service operations or management, including experience with customer service management and call center support
- 1+ years experience implementing or working with the ServiceMax application
Education:
- Bachelor’s Degree in Business, Technology or related subject
ServiceMax Senior Solution Architect in London employer: PTC
Contact Detail:
PTC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceMax Senior Solution Architect in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that we’re not just a good fit for the role, but also for the team. Tailor your answers to reflect how our values align with theirs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We need to be confident in articulating our experience and how it relates to the ServiceMax product suite.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows our enthusiasm for the role and keeps us fresh in their minds. Plus, it’s a great chance to reiterate why we’re the best fit!
We think you need these skills to ace ServiceMax Senior Solution Architect in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the ServiceMax Senior Solution Architect role. Highlight your relevant experience with Salesforce and any consulting work you've done, as this will show us you're a great fit for the position.
Showcase Your Communication Skills: Since this role requires excellent verbal and written communication, don’t shy away from demonstrating these skills in your application. Use clear, concise language and make sure to proofread for any errors before hitting send!
Highlight Your Problem-Solving Abilities: We love candidates who can think outside the box! Share examples of how you've helped clients find creative solutions in past roles. This will help us see your passion for improving field service operations.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the quickest way for us to receive your application and get you into our system. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at PTC
✨Know Your Stuff
Make sure you’re well-versed in the ServiceMax product suite and its functionalities. Brush up on your Salesforce knowledge, especially if you have experience with Apex or Lightning. Being able to discuss specific features and how they can benefit clients will show that you’re not just familiar with the tools, but you understand their impact.
✨Showcase Your Communication Skills
Since this role requires strong verbal and written communication, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated complex ideas to clients or team members in the past. Use examples that highlight your ability to lead meetings and workshops.
✨Demonstrate Problem-Solving Abilities
Be ready to share instances where you’ve identified and resolved issues during project implementations. Think of specific challenges you faced and how you creatively approached solutions. This will illustrate your results-driven attitude and commitment to customer success.
✨Build Rapport
Since building strong relationships with clients is key, think about how you can establish rapport during the interview. Be personable and engage with your interviewers. Show genuine interest in their company culture and mission, and relate it back to your own values and experiences.
