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For Companies At a Glance
- Tasks: Provide top-notch technical support and assist customers with inquiries.
- Company: Global technology leader based in Greater London.
- Benefits: Opportunities for growth in a collaborative environment.
- Why this job: Join a dynamic team and enhance your problem-solving skills.
- Qualifications: 3 years of technical support experience and knowledge of Salesforce.
- Other info: Ideal for those passionate about customer service and technology.
The predicted salary is between 36000 - 60000 £ per year.
A global technology leader in Greater London is seeking a Support Analyst to provide top-notch technical support for Arena’s customer base. The ideal candidate will possess excellent problem-solving skills and a strong service-oriented mindset.
Responsibilities include:
- Assisting customers with technical inquiries
- Maintaining a deep understanding of Arena applications
The role requires at least 3 years of experience in a technical support position and knowledge of Salesforce and web-based tools. This position offers opportunities for growth in a collaborative environment.
EMEA Cloud PLM/QMS Support Analyst in London employer: PTC
Contact Detail:
PTC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Cloud PLM/QMS Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company through LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. We should be ready to showcase our problem-solving skills and how we handle customer inquiries effectively.
✨Tip Number 3
Show off our knowledge of Salesforce and web-based tools during interviews. We can highlight specific experiences where we've used these tools to solve customer issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re genuinely interested in the role.
We think you need these skills to ace EMEA Cloud PLM/QMS Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in technical support roles. We want to see how your skills align with the requirements for the EMEA Cloud PLM/QMS Support Analyst position.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can demonstrate their problem-solving prowess and a service-oriented mindset.
Highlight Technical Knowledge: Don’t forget to mention your familiarity with Salesforce and any web-based tools you’ve used. This is key for us, as it shows you’re ready to hit the ground running in this role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PTC
✨Know Your Stuff
Make sure you have a solid understanding of Arena applications and the technical support landscape. Brush up on your knowledge of Salesforce and web-based tools, as these will likely come up during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving prowess.
✨Emphasise Your Service Mindset
Since the role requires a strong service-oriented mindset, be ready to share how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing top-notch support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about team dynamics, growth opportunities, or how they measure success in the support analyst position.
