Enterprise Architect (home-based)

Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Senior Principal Enterprise ArchitectDepartment: Customer Success – PLM Segment HubTravel: Up to 25% across Europe; occasional travel to PTC headquarters and internationallyRole OverviewWe are seeking a seasoned Enterprise Architect to serve as a key leader in evolving our Product Lifecycle Management (PLM) practice. You will act as both a hands-on technical expert and a strategic visionary, shaping architectural strategies that drive business value for global strategic accounts. Additionally, you will contribute to developing new sales plays, customer messaging, and delivery enablement that highlight the transformative value of modern PLM deployments. Focus on digital thread enablement, data governance, and process optimization across the product lifecycle. Provide guidance to internal teams, clients, and partners on solution design, risk mitigation, and roadmap development. Global Account Support Shape architectural strategies for complex, integrated PLM deployments across global strategic accounts. Ensure alignment with customer success objectives, compliance requirements, and long-term business transformation goals. TOGAF & Architecture Framework Application Apply TOGAF (and/or similar enterprise architecture methodologies) principles to develop business, application, data, and technology architectures. Facilitate stakeholder workshops, conduct gap analyses, and produce actionable roadmaps and artifacts. Go-To-Market Strategy and EnablementCollaborate with sales, marketing, product, and delivery teams to develop new sales plays, solution blueprints, and customer messaging that articulate the strategic and financial value of PLM investments and integrations. Innovation & Best Practices Stay current with industry trends in PLM, digital thread, AI-driven product development, and manufacturing technologies. Community of Practice & Partner AdvisoryEvangelize PLM, digital thread, and industry expertise through the PLM Community of Practice and PTC's Partner Network by sharing technical insights, customer stories, and best practice. Qualifications12+ years of experience in engineering and/or manufacturing system architecture with expertise in PLM, ERP, AND/OR MES systems and business processes spanning product development, planning, manufacturing/production, and quality. SAP S/4HANA, Oracle), and MES systems. Strong understanding of EBOM/MBOM processes, change and configuration management, and PLM-ERP-MES integrations. Strong technical skills (integration patterns, APIs, data modeling, hybrid and cloud architectures) combined with business acumen (process reengineering, ROI analysis, strategic planning). Expert understanding of master data governance, Digital Thread, and Integrated Product Engineering principles. Ability to apply architectural thinking across business, application, data, and technology domains. Strong project/program management capabilities; Willingness to travel as needed for client engagements. Preferred qualificationsBachelor's or Master's degree in Engineering, Computer Science, Information Systems, or related fieldStrong working knowledge of ERP business processes, technical capabilities, and implementation frameworks, with emphasis on SAP solutions. ABOUT PTC'S CUSTOMER SUCCESS SEGMENT HUBSPTC's Customer Success (CS) Segment Hubs are specialized global teams of domain experts dedicated to accelerating customer outcomes and ensuring exceptional experiences throughout the entire lifecycle. Acting as a "best-practice engine," each Segment Hub drives innovation and continuous improvement by developing and scaling cutting-edge best practices and partnering closely with PTC's product segments to align go-to-market strategies with real-world customer needs. These Hubs have a cross-functional makeup (combining Solutions Consulting, Professional Services, and Customer Success Management roles) and split their focus between strategic initiatives and hands-on field work – driving development of playbooks, methodologies, and training on one side, while on the other engaging directly with field teams as subject-matter experts to support key sales opportunities, implementations, and adoption programs. They also serve as the voice of the field, feeding insights from customer engagements back into PTC's product and service roadmaps to drive continuous improvement. Within this framework, the PLM Segment Hub – focused on PTC's Product Lifecycle Management domain – leads the charge in championing PLM best practices globally. It equips our field teams and partners with the tools, knowledge, and mentorship needed to deliver world-class PLM outcomes, and it engages directly on high-impact customer projects to ensure value realization and success in every PLM deployment. Joining the PLM Segment Hub means being part of an elite group at the forefront of transforming how companies adopt PLM solutions, working with some of PTC's most experienced PLM experts and global partners to deliver transformative PLM solutions for industry-leading clients. You will have a range of opportunities to shape and refine the technical landscape within the organization, and you will be working in a dynamic, innovative environment that encourages continuous learning, experimentation, and career advancement.#We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."SummaryLocation: Remote, United KingdomType: Full time