ALM Sr. Solution Consultant (OCM)
ALM Sr. Solution Consultant (OCM)

ALM Sr. Solution Consultant (OCM)

London Full-Time 43200 - 72000 £ / year (est.) No home office possible
P

At a Glance

  • Tasks: Lead customer success by delivering OCM and adoption services for PTC’s ALM solutions.
  • Company: Join PTC, a global leader transforming industries with innovative software solutions.
  • Benefits: Enjoy opportunities for growth, collaboration, and a vibrant work culture.
  • Why this job: Be part of a passionate team driving real change and empowering customers to succeed.
  • Qualifications: 7+ years in ALM implementations with strong communication skills and customer relationship management.
  • Other info: Work independently while collaborating globally to enhance customer experiences.

The predicted salary is between 43200 - 72000 £ per year.

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Our team is composed of passionate, customer-focused adoption practitioners dedicated to driving customer success. We thrive on empowering our customers to realize value and become champions of PTC’s solutions. Our commitment to excellence drives us to go above and beyond to ensure our customers\’ success—because when they succeed, we succeed. Together, we build lasting partnerships, unlock tangible business value, and create raving fans of PTC’s products and services.

Role Overview:

The ALM Adoption Architect is responsible for delivering Organizational Change Management (OCM) and adoption-related services to customers in the EMEA region, ensuring successful implementation and adoption of PTC’s ALM solutions. This role works closely with customers and internal teams to drive smooth ALM transformations, apply OCM best practices, support training initiatives, and ensure customer success. As a key client-focused role, the Adoption Architect will help customers fully leverage their ALM investments and achieve long-term value realization.

Key Responsibilities:

  • Deliver OCM and adoption services to customers in the EMEA region, focusing on maximizing the value of ALM implementations.
  • Apply OCM methodologies to guide customers through transitions and the successful adoption of PTC’s ALM solutions.
  • Collaborate with customers to ensure successful ALM transformations, engaging leadership, managers, and end users throughout the process.
  • Serve as the primary point of contact for OCM services in the EMEA region, ensuring delivery aligns with customer objectives and needs.
  • Provide guidance in developing training materials and best practices (e.g., \”train the trainer\”) to ensure effective ALM user adoption.
  • Build trusted advisor relationships with clients, ensuring satisfaction and retention by delivering a seamless ALM adoption experience.
  • Participate in continuous improvement initiatives to enhance OCM methodologies and ensure industry-leading service delivery.
  • Partner with cross-functional teams to relay customer feedback, provide insights from customer delivery, and support continuous improvement efforts.

Qualifications:

  • Extensive experience in ALM and global system implementations, with proven expertise in applying OCM methodologies to drive adoption and value realization, and a strong track record of managing complex projects in fast-paced environments.
  • 7+ years of experience implementing global systems for large organizations, with strong proficiency in ALM systems.
  • Proven ability to manage customer relationships and support smooth transitions during system implementations.
  • Strong communication and presentation skills, with the ability to engage customers at all levels of the organization.
  • Experience working in the EMEA region, with an understanding of regional customer challenges and requirements.
  • Ability to work independently while collaborating with the global adoption team to align with business goals.

What Success in this Role Looks Like:

  • Key customers are successfully utilizing PTC’s ALM solutions and expanded capabilities.
  • Customer health metrics and satisfaction scores are positive, reflecting increased adoption and engagement.
  • OCM methodologies are consistently applied and shared across internal teams and partners to ensure success.
  • Customers are eager to participate in testimonials and share their success stories based on positive experiences.
  • Customers are leveraging additional PTC solutions beyond ALM, increasing the overall value delivered.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.\”

ALM Sr. Solution Consultant (OCM) employer: PTC

At PTC, we are not just transforming industries; we are empowering our employees to thrive in a dynamic and inclusive work environment. As an ALM Sr. Solution Consultant, you will have access to unparalleled growth opportunities, collaborative teams, and a culture that celebrates innovation and diversity. Join us in the EMEA region, where your contributions will directly impact customer success and drive meaningful change, all while working with cutting-edge technology and passionate professionals.
P

Contact Detail:

PTC Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land ALM Sr. Solution Consultant (OCM)

✨Tip Number 1

Familiarize yourself with Organizational Change Management (OCM) methodologies. Understanding these practices will not only help you in interviews but also demonstrate your commitment to driving customer success, which is a key aspect of the role.

✨Tip Number 2

Network with professionals in the ALM and OCM fields, especially those who have experience in the EMEA region. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.

✨Tip Number 3

Prepare to discuss specific examples of how you've successfully managed complex projects and customer relationships in fast-paced environments. Highlighting your past experiences will showcase your ability to thrive in this role.

✨Tip Number 4

Stay updated on PTC’s latest ALM solutions and their impact on businesses. Showing your knowledge about the company’s products during discussions can set you apart as a candidate who is genuinely interested in contributing to PTC's success.

We think you need these skills to ace ALM Sr. Solution Consultant (OCM)

Organizational Change Management (OCM)
ALM System Implementation
Customer Relationship Management
Project Management
Training Development
Communication Skills
Presentation Skills
Stakeholder Engagement
Cross-Functional Collaboration
Continuous Improvement
Problem-Solving Skills
Adaptability
Understanding of EMEA Market Dynamics
Customer Success Focus

Some tips for your application 🫡

Understand the Role: Take the time to thoroughly read the job description for the ALM Sr. Solution Consultant position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.

Highlight Relevant Experience: In your application, emphasize your extensive experience in ALM and global system implementations. Provide specific examples of how you've applied OCM methodologies to drive adoption and value realization in past roles.

Showcase Communication Skills: Since strong communication and presentation skills are crucial for this role, make sure to highlight instances where you successfully engaged customers at various organizational levels. Use clear and concise language in your application.

Demonstrate Customer Focus: Illustrate your ability to build trusted advisor relationships with clients. Share examples of how you've ensured customer satisfaction and retention through effective service delivery and support during transitions.

How to prepare for a job interview at PTC

✨Understand OCM Methodologies

Make sure you have a solid grasp of Organizational Change Management (OCM) methodologies. Be prepared to discuss how you've applied these practices in past roles, especially in relation to ALM implementations.

✨Showcase Customer-Centric Approach

Highlight your experience in building trusted advisor relationships with clients. Share specific examples of how you've engaged with customers at various levels to ensure their success and satisfaction.

✨Demonstrate Communication Skills

Since strong communication is key in this role, practice articulating your thoughts clearly and confidently. Prepare to present your ideas on how to effectively engage leadership and end users during transitions.

✨Prepare for Regional Insights

Familiarize yourself with the unique challenges and requirements of customers in the EMEA region. Be ready to discuss how your understanding of these regional dynamics can contribute to successful ALM transformations.

ALM Sr. Solution Consultant (OCM)
PTC
P
  • ALM Sr. Solution Consultant (OCM)

    London
    Full-Time
    43200 - 72000 £ / year (est.)

    Application deadline: 2027-03-02

  • P

    PTC

Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>