At a Glance
- Tasks: Welcome visitors, manage calls, and coordinate events in a vibrant office environment.
- Company: Dynamic firm expanding its London HQ with a focus on client service.
- Benefits: 28 days leave, bonus scheme, healthcare, gym contributions, and more.
- Other info: Join a diverse team that values inclusivity and personal growth.
- Why this job: Be the friendly face of our company and make a lasting impression.
- Qualifications: Experience in customer service is a plus, but a positive attitude is key.
The predicted salary is between 25000 - 30000 £ per year.
We are thrilled to share the expansion of our London (International HQ) office, on Lime Street, as we look for a Receptionist to join our growing team. Our reception team is a critical link between us and our clients, a lifeline for our employees and even a reassuring first impression for interviewing candidates. We are looking for an outgoing individual who takes pride in the quality of their client service to fulfil this diverse position.
Key Responsibilities
- Welcome and greet all visitors to the firm, including clients.
- Field and redirect incoming calls as appropriate.
- Respond promptly to incoming calls and email queries.
- Manage visitor sign‑in, including contractor log, and distribute visitor passes.
- Maintain inventory and order stationery for meeting rooms and the overall office space.
- Order catering for events and meetings, and layout appropriately.
- Book meeting rooms and assist in setting up events.
- Coordinate with external vendors, contractors or catering for events.
- Conduct routine safety and maintenance checks.
- Handle incoming post, special deliveries and couriers.
- Process outgoing post.
- Log files according to the standard operating procedure.
About You
Whilst previous experience as a Receptionist or Administration would be beneficial, it is not essential. We are looking for someone who:
- Has former experience in a client/customer facing environment.
- Can build rapport with clients quickly and professionally.
- Is organised and able to manage changing priorities.
- Has an approachable nature as clients and employees look to you for support.
- Is proactive with a can‑do attitude.
- Thrives in a collaborative team environment.
Full‑time, 09:00 – 17:00. This role is not a pathway to a training contract.
Benefits
- 28 days annual leave (plus public holidays)
- Bonus scheme
- Life Assurance
- Scottish Widows pension scheme
- Healthcare cash‑plan
- 1/3 gym membership contribution
- Electric vehicle scheme
- Happy People/Perks at Work benefits portal
- Cycle to work scheme
- Flu vaccinations
Equal Employment Opportunity
As HCR is an equal opportunities employer, we don’t just accept differences, we celebrate them. We want to attract a diverse and ambitious workforce that reflects all backgrounds and skills to create a workplace that is supportive and inclusive, recognises and nurtures talent, and works together to achieve the best outcome for our clients. We are privileged to be an armed forces‑friendly organisation.
Receptionist employer: PT group
Join our vibrant London team as a Receptionist, where you'll be at the heart of our client interactions and employee support. We pride ourselves on fostering a collaborative work culture that values diversity and inclusivity, offering generous benefits such as 28 days annual leave, a bonus scheme, and a healthcare cash plan. With opportunities for personal growth and a commitment to employee well-being, our International HQ is an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PT group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PT group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PT group:Your cover letter is your chance to shine! Tell us why you want to work at PT group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PT group!
How to prepare for a job interview at PT group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
