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- Tasks: Be the friendly face of our office, managing calls, clients, and admin tasks.
- Company: Join a supportive and inclusive team at HCR, a leading firm in Birmingham.
- Benefits: Enjoy 28 days leave, a bonus scheme, and health perks like gym contributions.
- Why this job: Make a real impact by being the vital link between clients and our team.
- Qualifications: Customer service experience is a plus; strong communication and organisation skills are key.
- Other info: Diverse workplace with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for a full time Office Administrator to join our Birmingham operations team, on a 12 month FTC basis for a maternity leave cover. Our operations team are a critical link between us and our clients, a lifeline for our employees and even a reassuring first impression for our visitors. We are looking for an outgoing individual who takes pride in the quality of their general secretarial work to fulfil this incredibly diverse position.
Responsibilities of an Office Administrator include, but are not limited to:
- Meeting and greeting clients and staff members.
- Assisting with diary management.
- Running the reception desk.
- Taking calls, emails and dealing with them in a timely and efficient manner.
- Assisting with room preparation and ordering lunches/arranging refreshments when required.
- Assisting with administrative duties as required including sending faxes and scanning documents.
- Filing and photocopying at regular intervals.
- Distributing post and actioning workflow requirements.
- Providing telephone support and dealing with client queries in the solicitor’s absence.
- Opening new instructions accurately and within service standards.
- Telephoning agents and third parties.
- Ordering office supplies (stationery, food, and drink) in accordance with HCR policies.
- Management and maintenance of photocopiers.
About You
Whilst previous experience as an Administrator would be beneficial, it is not essential. We are looking for someone who:
- Has former experience in a client/customer facing environment.
- An ability to build rapport with clients quickly and professionally.
- Is organised and able to manage changing priorities.
- Has an approachable nature as both clients and employees will look to you for support.
- Proactive and can-do approach.
- Excellent telephone manner and communication skills.
- Strong Microsoft Excel, Word, and Outlook experience.
- Ability to work well as part of a team and independently when required.
You will often be acting as the face of the business, so it is important the successful candidate reflects and emulates our values as a firm. We are looking for someone to start in mid March with us and to work full time, between 9.00-17.00, Monday to Friday.
Benefits of working with us include:
- 28 days annual leave (plus public holidays)
- Bonus scheme
- Life Assurance
- Scottish Widows Pension Scheme
- Healthcare cash-plan
- 1/3 gym membership contribution
- Electric vehicle scheme
- Happy People/Perks at Work benefits portal
- Cycle to Work scheme
- Flu vaccinations
As HCR is an equal opportunities employer, we don’t just accept differences, we celebrate them. We want to attract a diverse and ambitious workforce that reflects all backgrounds and skills to create a workplace that is supportive and inclusive, recognises and nurtures talent, and which works together to achieve the best outcome for our clients. We are privileged to be an armed forces-friendly organisation. We also want you to achieve your absolute best during the recruitment process. Please let us know of any changes we can make at any point that will help support your application.
If this opportunity sounds of interest to you, please make an application and submit your CV.
Office Administrator - 12 Month FTC (Maternity Cover) in Birmingham employer: PT group
Contact Detail:
PT group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator - 12 Month FTC (Maternity Cover) in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on HCR. Check out their website and social media to understand their values and what they stand for. This will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of Office Administrator, especially your client-facing skills and organisational abilities.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you a chance to reiterate why you’d be a great fit for the team. Don't forget to apply through our website for the best chance!
We think you need these skills to ace Office Administrator - 12 Month FTC (Maternity Cover) in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that matches the job description. Focus on your client-facing skills and any administrative tasks you've handled before – we love seeing how you fit into our operations!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PT group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Office Administrator. Familiarise yourself with tasks like diary management, client interaction, and administrative duties. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your People Skills
Since this role involves a lot of client-facing interactions, be prepared to discuss your experience in building rapport with clients. Share specific examples of how you've successfully managed client relationships in the past, showcasing your approachable nature and excellent communication skills.
✨Be Organised and Proactive
Highlight your organisational skills during the interview. Discuss how you manage changing priorities and stay on top of tasks. You might even want to mention any tools or methods you use to keep everything in order, as this will show that you have a proactive approach to your work.
✨Demonstrate Team Spirit
This position requires working well both independently and as part of a team. Be ready to share examples of how you've collaborated with others in previous roles. Emphasising your ability to support colleagues and contribute to a positive work environment will resonate well with the interviewers.
