At a Glance
- Tasks: Lead daily studio operations and manage a dynamic Front of House team.
- Company: Join Psycle, a vibrant community-focused fitness studio.
- Benefits: Competitive salary, free classes, generous holiday, and a supportive work environment.
- Other info: Embrace diversity and inclusion in a workplace that values every voice.
- Why this job: Gain management experience while making a positive impact in a fun, energetic setting.
- Qualifications: 2+ years in a leadership role with strong communication skills.
The predicted salary is between 32000 - 35000 £ per year.
We are looking for a driven leader with proven customer service experience to join our studio team. This role will flex between Front of House shifts and Studio Lead shifts and is therefore a fantastic opportunity for someone to gain the skills and confidence to break into management.
As a studio manager, you will have full ownership of the studio’s day‑to‑day operations, leading a large Front of House team and working closely with Head Office and instructors to deliver an exceptional end‑to‑end customer experience. You’ll be responsible for people leadership, operational standards, performance management, rota planning, and ensuring the studio runs smoothly, safely, and efficiently at all times.
Key Responsibilities- Oversee daily studio operations including people, retail and facilities
- Manage staff scheduling to ensure studios run smoothly and efficiently
- Conduct regular studio walkthroughs and inspections to maintain high standards and comply with H&S regulations
- Oversee the daily checklists and maintenance logs completed by staff to ensure maintenance issues are escalated correctly and resolved quickly
- Be responsible for managing stock levels and ordering
- Drive studio performance by analysing weekly analytics and working towards budget/KPI targets
- Hire, train and nurture a strong team
- Provide continual coaching, feedback, and follow‑through to drive morale, engagement, and skill development
- Hold regular staff check‑ins, team meetings, and performance assessments
- Build creative team initiatives to ensure strong brand engagement from employees
- Work closely with the Regional Manager to retain talent and focus on progression and upskilling within the company
- 2+ years of proven ability leading people in a management role
- Experience managing operations in a fast‑paced environment
- Great time‑management and communication skills
- Ability to multi‑task within a fast pace setting
- Leadership style that is kind, confident, authoritative, and professional
- £32,000 to £35,000 per year depending on experience
- Discretionary quarterly KPI bonus scheme
- Free unlimited Psycle classes
- Free Psycle At Home Subscription
- 30 days holiday (inclusive of Bank Holidays)
- Workplace pension
- Family support and leave benefits
- Employee referral bonus scheme
- Free Psycle class access and Psycle at home access
Psycle is an equal opportunity employer. We are passionate about creating an inclusive environment that promotes and values diversity for our employees and community. Our intention is that there will be no hiding place for discrimination of any kind at Psycle.
StudySmarter Expert Advice🤫
We think this is how you could land COMMUNITY & STUDIO LEAD, Part Time/Full Time
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Psycle London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Psycle London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace COMMUNITY & STUDIO LEAD, Part Time/Full Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Psycle London:Your cover letter is your chance to shine! Tell us why you want to work at Psycle London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Psycle London!
How to prepare for a job interview at Psycle London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
