Psychiatry UK is recruiting for a Team Lead - Patient Help & Support Centre to lead a compassionate, high-performing team delivering support via phoneline and live chat. You will coach staff, monitor KPIs, and drive service improvements while ensuring privacy and compliance across the patient journey.
The role is remote but UK-wide, with responsibilities including rota planning, performance conversations, and daily guidance to advisors in a patient-centered environment.
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Team Lead, Patient Help & Support (Remote) in Newcastle upon Tyne employer: Psychiatry UK
Psychiatry UK is an exceptional employer, offering a flexible remote working environment that empowers you to make a meaningful impact in the lives of children and young people. With a strong focus on employee wellbeing, we provide a comprehensive benefits package, including a Health Cash Plan and enhanced family leave, alongside opportunities for professional growth within a supportive, multidisciplinary team dedicated to safeguarding and improving mental health services. Join us in a role where your expertise will be valued, and your contributions will help shape the future of digital psychiatry in the UK.
