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- Tasks: Support the complaints process by managing records, preparing reports, and liaising with stakeholders.
- Company: Join Psychiatry UK, a leader in digital mental health services, dedicated to patient-centred care.
- Benefits: Enjoy remote work flexibility, a health cash plan, and generous leave policies.
- Why this job: Make a real impact in mental health while developing your skills in a supportive team environment.
- Qualifications: Strong organisational skills and experience in administration, preferably in healthcare.
- Other info: This is a home-based role with occasional travel for meetings across the UK.
The predicted salary is between 20400 - 30600 £ per year.
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United Kingdom (Remote)
Reporting to: Complaints Manager
Remuneration: £25,500- plus £1000 working from home allowance
Contract Type: Permanent/ Full time – 40hours per week
Location: Home-based/various UK meeting locations as required
Closing Date for applications: Monday 14th July 2025*
About Us
Psychiatry UK is the UK’s leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient-centred care.
A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full-time role. As part of a leading online mental health service, you\’ll collaborate with innovative, forward-thinking professionals in a dynamic, multidisciplinary team committed to making a real difference.
The Complaints Administrator will provide and coordinate administrative support for our complaints process. The role involves monitoring systems, maintaining accurate records, preparing reports, agendas, and minutes, and ensuring timely follow-up actions. They will liaise with complainants, families, and healthcare professionals, gather information for investigations, and support the wider team as needed.
Reporting to the Complaints Manager, you may also provide support across the wider Quality and Safety Department.
This is a home-based role (applicants must reside in the UK), though occasional travel may be required for face-to-face meetings at various locations within the UK.
As Our Complaints Administrator You Will
- Monitor and manage complaint systems, ensuring accurate record-keeping and appropriate escalation of risks
- Support complaint investigations, including liaising with complainants, families, and professionals
- Prepare high-quality letters, reports, presentations, and data summaries
- Provide administrative support for meetings: prepare agendas, take minutes, and follow up on actions
- Maintain effective communication, manage emails, and act as a key point of contact for the team
- Develop and manage electronic filing systems and support data entry and reporting
- Contribute to departmental projects and collaborate with administrative colleagues across the organisation
- Plan and prioritise workload effectively, adapting to changing demands
- Participate in supervision, performance reviews, and mandatory training relevant to the role
To Succeed As Our Complaints Administrator, You Will Have
Strong organisational skills, attention to detail, and the ability to produce high-quality documents while maintaining confidentiality and data protection standards. You are a strong communicator with the ability to work collaboratively in a team environment.
Essential Qualifications, Skills And Experience
- Significant administrative/ secretarial experience including initiating and maintaining office systems
- Complaints handling or administration, preferably in a healthcare background
- Demonstrable experience in dealing with sensitive and confidential information
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Understanding of Confidentiality and Data Protection Act
Desirable Qualifications, Skills And Experience
- Experience in private healthcare industry
- Knowledge of NHS and CQC regulation
- Experience in remote working
- Experience working under CQC regulation
Psychiatry UK: Supporting You
We want you to enjoy your work while feeling healthy, happy, and appreciated. That’s why we’ve created a benefits package designed with you in mind. You’ll have access to a range of wellbeing perks, including a Health Cash Plan, Well Hub Subscription, access to an Employee Assistance Programme, Annual Volunteering Day, Enhanced Sickness and Family Leave pay, Length of Service Bonus, Work from Home allowance and Pension options.
At Psychiatry UK, we care about what matters to you.
Recruitment Process
At Psychiatry UK, we are committed to creating an inclusive and accessible recruitment process. Our process includes:
- Application
- Profile review
- Screening conversation
- Competency based interview(s)
If at any point you require any reasonable adjustments —such as additional time, assistive technology, or an alternative format for materials—please let us know. We are happy to accommodate your needs to ensure you have a fair and comfortable experience. Please feel free to reach out to us at recruitment@psychiatry-uk.com to discuss any adjustments that would support you.
If this opportunity excites you, why not apply today? We review applications as they come in and may close the advert early if we receive a high volume of interest. To ensure you don’t miss out, we encourage you to submit your application as soon as possible.
Psychiatry UK is the UK\’s leading provider of digital psychiatry services, providing assessment, diagnosis, and treatment for a range of mental health conditions. All of the online services have accessibility and convenience at their heart, ensuring everyone can easily and quickly access the care they need.
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Complaints Administrator employer: Psychiatry UK
Contact Detail:
Psychiatry UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Administrator
✨Tip Number 1
Familiarise yourself with the complaints process in healthcare settings. Understanding how complaints are handled, especially within the NHS, will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the mental health sector. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Brush up on your IT skills, particularly with software like Excel and PowerPoint. Being proficient in these tools will not only help you in the role but also impress during the interview.
✨Tip Number 4
Prepare for competency-based questions by reflecting on your past experiences. Think of specific examples where you've successfully managed complaints or sensitive information, as this will demonstrate your suitability for the role.
We think you need these skills to ace Complaints Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience, particularly in complaints handling or healthcare. Use keywords from the job description to demonstrate that you meet the essential qualifications.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your organisational skills and ability to handle sensitive information, as these are crucial for the Complaints Administrator position.
Showcase Your Communication Skills: Since the role involves liaising with various stakeholders, emphasise your strong communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated in previous roles, especially in challenging situations.
Proofread Your Application: Before submitting, carefully proofread your application materials. Look for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is vital for this role.
How to prepare for a job interview at Psychiatry UK
✨Showcase Your Organisational Skills
As a Complaints Administrator, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've managed multiple tasks or projects simultaneously, and highlight any systems you've implemented to improve efficiency.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. During the interview, share instances where you've successfully liaised with various stakeholders, such as complainants or healthcare professionals, and how you ensured clear and concise communication.
✨Familiarise Yourself with Relevant Regulations
Understanding the NHS and CQC regulations is beneficial for this position. Brush up on these regulations before your interview, and be ready to discuss how they impact complaints handling and administration in a healthcare setting.
✨Prepare for Competency-Based Questions
Expect competency-based questions that assess your experience in handling sensitive information and complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses and provide clear, relevant examples from your past experiences.
