Change and Transformation Automation Manager

Join & apply for the Change and Transformation Automation Manager role at Psychiatry UK.

Location: United Kingdom (Remote)

Reporting to: Head of Business Change, Transformation and Planning

Remuneration: £45,000 up to £75,000 (dependent on experience) + £1,000 working from home allowance

Contract Type: Full time – 40 hours per week

Company Overview: Psychiatry UK is the leading provider of online mental health services in the United Kingdom. The role offers the opportunity to develop skills while working remotely, collaborating with a multidisciplinary team of clinicians, technology, finance, and business analysts.

Job Summary: The Change and Transformation Automation Manager will shape our future by revolutionising the patient journey. The role focuses on business optimisation, identifying, designing, and implementing automation solutions and process improvements to make patient interactions seamless and efficient. The manager will influence how we handle people change by embedding Lean, Continuous Improvement, and Change Management principles into the organisation.

Responsibilities and Duties:

• Develop and execute a comprehensive strategy for automating patient interactions and optimising support workflows, including self‑service, chatbots, and RPA/AI‑driven solutions.
• Conduct in‑depth analysis of current E2E patient journey processes to identify bottlenecks and opportunities for automation and efficiency gains; design future‑state processes that leverage technology.
• Oversee the end‑to‑end implementation of automation projects, from concept to deployment, ensuring solutions are robust, scalable, and meet defined success metrics.
• Lead organisational change efforts related to adoption, overcoming resistance, and ensuring smooth transition.
• Represent the voice of the patient, employees and the business while identifying transformational improvement opportunities and implementing change.
• Act as a coach and trainer for the implementation and continual learning of Lean and change management principles across the organisation.
• Collaborate with various stakeholders, including IT, business units and data scientists, to ensure alignment and successful execution of projects.
• Define and track KPIs to measure the effectiveness and impact of initiatives, providing insights for decision‑making.
• Evaluate the ROI of projects and initiatives, demonstrating their value and impact on the organisation.
• Identify risks and ensure compliance with data privacy regulations, security, healthcare‑related standards and CQC guidelines.
• Stay at the forefront of automation technologies, AI in patient experience, and efficiency best practices.

Person Specification: We are looking for someone with strong problem‑solving skills and keen attention to detail, who thrives in a collaborative team environment. The candidate will have proven experience embedding a continuous improvement culture across large teams or organisations, exceptional communication skills, and the ability to drive meaningful change with a variety of stakeholders.

Essential Qualifications and Skills:

• Minimum 5+ years of experience in roles focused on process improvement, automation, digital transformation, or operational efficiency.
• Proven experience with automation tools and platforms (e.g., RPA, chatbot platforms, AI/ML‑driven support solutions).
• Strong analytical skills and data‑driven decision‑making capability.
• Relevant certifications in Lean/CI/Change Management at Advanced/Green belt.
• The ability to think strategically and align initiatives with an organisation's overall goals and objectives.
• Strong project management skills to plan, execute, and deliver projects from inception to delivery.
• Effective communication and collaboration skills to engage with cross‑functional teams.
• Leadership capabilities to inspire, guide teams, set a vision, and drive execution.

Desirable Experience and Skills:

• Experience in a healthcare or regulated industry, or high‑volume environment.
• A strong understanding of business processes, preferably in healthcare applications.
• Six Sigma experience and certification.
• Proven implementation of business transformation in healthcare organisations.
• Evidence of working in agile/scrum‑based environments.

Valuing Diversity & Human Rights: No person should receive less favourable treatment on the grounds of sex, sexual orientation, marital/partnership status, race, religion, age, creed, colour, ethnic origin, disability, part‑time working status and real or suspected HIV/AIDS status and must not be placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable.