Customer Service Advisor

PSV Glass & Glazing Ltd is an established and respected market leader supplying specialist glass solutions to the Bus, Coach and Rail industries across the UK and Ireland . Due to continued growth, were excited to be recruiting for 2 x Customer Service Advisors to join our busy Sales Office Team.
As part of our customer service team, you will be an advisor dealing with all incoming customer enquiries via telephone and email. You will be responsible for processing orders and booking in our installation jobs for any of our 6 depots. In addition, you will also:
Identify, quote and process any customer enquires or orders
Be responsible for the collection/ processing of customers payments, purchase order chasing, invoicing, customer returns and queries
Work on any office reports assigned to you by our Sales Office Manager
Be responsible for any administrative tasks assigned to you by the Sales Office Manager or Supervisors
Work closely with all departments within our national distribution and installation business
Do I need experience in a similar role?
Due to the niche market that we work within, full training will be provided for this role. However, previous experience in an office administration, customer service or call centre role is essential.
What kind of candidate are we looking for?
In order to be successful in this role, we believe that you must have excellent interpersonal and communication skills with an ability to work to strict deadlines. Excellent attention to detail will also be required along with excellent proficiency using Microsoft Office (e.g. Word and Excel). We would like a highly motivated and enthusiastic person to join our expanding team.
Pay & Benefits
Competitive starting salary: £30,000 per annum
22 days holiday +