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- Tasks: Resolve technical issues and enhance customer experience in a dynamic 3rd Line Support role.
- Company: FluidOne is an award-winning provider of Connected Cloud Solutions with a focus on customer service.
- Benefits: Enjoy perks like life assurance, health care, a birthday day off, and a pension scheme.
- Why this job: Join a top-rated company known for its culture and commitment to employee satisfaction.
- Qualifications: Experience in system monitoring, installation, troubleshooting, and client relationship management required.
- Other info: FluidOne values diversity and encourages applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
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Company Overview
Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 85 for May 2025. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.
Company Overview
Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 85 for May 2025. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.
FluidOne supports the needs of 2400 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.
Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Graham Dickie – the management team is backed by Livingbridge to support their ambitious long-term strategy.
Job Overview
Joining as a 3rd Line Support team member you will be involved in driving the customer experience. Whether you are finding solutions to technical problems; managing an incident; completing a project; capturing client requirements or keeping up to date with industry trends, you will play a vital role ensuring the delivery of great customer service.
Requirements
- Experience of monitoring and maintaining systems and networks
- Experience with Installation and configuration of systems
- Experience of diagnosing faults on both hardware and software
- Experience of solving technical and application issues by phone, email or in person
- Ability to walk clients through troubleshooting steps
- Experience of re-fitting and/or replacing of client hardware
- Experience of supporting updates and/or roll-outs for client applications and training of users as needed
- Ability to work to SLA’s
- Ability to prioritise and managing multiple open tickets
- Ability to establish good working relationships with clients
Benefits
- Life Assurance
- Health Care
- Birthday day off
- Pension Scheme
- Discount Scheme
How To Apply
Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.
FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Engineering and Information Technology
-
Industries
IT Services and IT Consulting
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Senior IT Engineer (3rd Line) employer: PSU Technology Group Ltd
Contact Detail:
PSU Technology Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Engineer (3rd Line)
✨Tip Number 1
Familiarise yourself with FluidOne's services and solutions. Understanding their offerings, such as SD-WAN and cyber security, will help you demonstrate your knowledge during interviews and show how you can contribute to enhancing customer experience.
✨Tip Number 2
Network with current or former employees of FluidOne on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Stay updated on the latest trends in IT support and customer service. Being knowledgeable about industry developments will not only boost your confidence but also allow you to discuss relevant topics during your interview.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your problem-solving skills and ability to manage multiple tickets. This will help you illustrate your fit for the role and your capability to meet SLAs effectively.
We think you need these skills to ace Senior IT Engineer (3rd Line)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior IT Engineer (3rd Line) position. Understand the key responsibilities and requirements, such as experience with systems and networks, troubleshooting, and client interaction.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Focus on your technical expertise, problem-solving abilities, and any previous roles that involved customer service or support.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for the role. Mention specific experiences that demonstrate your ability to resolve technical issues and manage client relationships effectively.
Follow Application Instructions: When submitting your application, ensure you include the job title in the subject line of your email as specified. Double-check that your CV and cover letter are attached and formatted correctly before hitting send.
How to prepare for a job interview at PSU Technology Group Ltd
✨Showcase Your Technical Skills
As a Senior IT Engineer, you'll need to demonstrate your expertise in monitoring and maintaining systems and networks. Be prepared to discuss specific technologies you've worked with and any relevant certifications you hold.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would diagnose and resolve technical issues, as well as how you manage multiple tickets while adhering to SLAs.
✨Emphasise Customer Service Experience
FluidOne values excellent customer service. Share examples of how you've built good client relationships and resolved issues effectively, whether via phone, email, or in person.
✨Stay Updated with Industry Trends
Demonstrating knowledge of current industry trends and technologies can set you apart. Research recent developments in connectivity, cyber security, and IT managed services to discuss during your interview.
