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- Tasks: Resolve technical issues and enhance customer experience in a dynamic 3rd Line Support role.
- Company: FluidOne is an award-winning provider of Connected Cloud Solutions with a focus on customer service.
- Benefits: Enjoy perks like life assurance, health care, a birthday day off, and a pension scheme.
- Why this job: Join a top-rated company known for its culture and commitment to employee satisfaction.
- Qualifications: Experience in system monitoring, installation, troubleshooting, and client relationship management required.
- Other info: FluidOne values diversity and encourages applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Senior IT Engineer (3rd Line) role at PSU Technology Group Ltd . Company Overview Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £113m turnover and a focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, with a score of 86 for March 2025. Its services are supported by FluidOne’s national fibre network, Platform One, the most connected network in the UK. FluidOne employs 520 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023, as well as in the top 25 Technology companies to work for in the UK. FluidOne serves 2400 customers, including 200 channel resellers, offering services such as connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS, and CCaaS. The company caters to SMEs, mid-market, and enterprise clients, designing tailored solutions that simplify complex hybrid multi-site environments, ensuring security and accessibility for end-users. Led by CEO Russell Horton and co-founder Chris Rogers, with CFO Graham Dickie, the management team is backed by Livingbridge to support its long-term strategic growth. Job Overview As a 3rd Line Support team member, you will enhance customer experience by resolving technical issues, managing incidents, completing projects, capturing client requirements, and staying updated with industry trends. Your role is vital in ensuring excellent customer service delivery. Requirements Experience monitoring and maintaining systems and networks Experience installing and configuring systems Diagnosing faults on hardware and software Resolving technical and application issues via phone, email, or in person Guiding clients through troubleshooting steps Refitting and replacing client hardware Supporting updates and roll-outs for client applications and user training Ability to work within SLAs Prioritizing and managing multiple tickets Building good client relationships Benefits Life Assurance Health Care Birthday day off Pension Scheme Discount Scheme How To Apply Send your CV and cover letter to recruitment@fluidone.com , including the job title in the subject line. FluidOne is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age. #J-18808-Ljbffr
Senior IT Engineer (3rd Line) employer: PSU Technology Group Ltd
Contact Detail:
PSU Technology Group Ltd Recruiting Team
recruitment@fluidone.com
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Engineer (3rd Line)
✨Tip Number 1
Familiarise yourself with FluidOne's services and solutions. Understanding their offerings, such as SD-WAN and cyber security, will help you demonstrate your knowledge during interviews and show how you can contribute to enhancing customer experience.
✨Tip Number 2
Network with current or former employees of FluidOne on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Stay updated on the latest trends in IT support and customer service. Being knowledgeable about industry developments will not only boost your confidence but also allow you to discuss relevant topics during your interview.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your problem-solving skills and ability to manage multiple tickets. This will help you illustrate your fit for the role and your capability to meet SLAs effectively.
We think you need these skills to ace Senior IT Engineer (3rd Line)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior IT Engineer (3rd Line) position. Understand the key responsibilities and requirements, such as experience with systems and networks, troubleshooting, and client interaction.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Focus on your technical expertise, problem-solving abilities, and any previous roles that involved customer service or support.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for the role. Mention specific experiences that demonstrate your ability to resolve technical issues and manage client relationships effectively.
Follow Application Instructions: When submitting your application, ensure you include the job title in the subject line of your email as specified. Double-check that your CV and cover letter are attached and formatted correctly before hitting send.
How to prepare for a job interview at PSU Technology Group Ltd
✨Showcase Your Technical Skills
As a Senior IT Engineer, you'll need to demonstrate your expertise in monitoring and maintaining systems and networks. Be prepared to discuss specific technologies you've worked with and any relevant certifications you hold.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would diagnose and resolve technical issues, as well as how you manage multiple tickets while adhering to SLAs.
✨Emphasise Customer Service Experience
FluidOne values excellent customer service. Share examples of how you've built good client relationships and resolved issues effectively, whether via phone, email, or in person.
✨Stay Updated with Industry Trends
Demonstrating knowledge of current industry trends and technologies can set you apart. Research recent developments in connectivity, cyber security, and IT managed services to discuss during your interview.
