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For Companies At a Glance
- Tasks: Lead IT transformation projects, from scoping to implementation, for diverse clients.
- Company: FluidOne is an award-winning provider of Connected Cloud Solutions with a strong company culture.
- Benefits: Enjoy subsidised health care, generous holidays, and a pension contribution after probation.
- Why this job: Join a top-rated company known for innovation and excellent customer service in the tech industry.
- Qualifications: Proven IT support experience and excellent communication skills are essential.
- Other info: Opportunity for travel and working at client sites; flexible work hours may apply.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the IT Project Engineer (Specialist) role at PSU Technology Group Ltd.
Company Overview
Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry. Underlying its services is FluidOne's national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.
FluidOne supports the needs of 2400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne's vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era.
Role Overview
As a competent IT Project Engineer you'll act as a key technical expert, delivering end-to-end IT transformation projects across our client base. From scoping and onboarding to migration and implementation, you'll play a pivotal role in shaping modern IT environments for the full range of FluidOne clients. You will effectively support clients and colleagues as requested in a timely manner in line with the client's support contracts.
Responsibilities
- Deliver and assist on IT projects (cloud, systems, security, hardware)
- Communicate with stakeholders to recommend IT improvements
- Provide third-party software advice and in-house system testing
- Log and resolve issues via the ticketing system with excellent communication
- Create and update customer documentation and knowledge base
- Work to any agreed SLAs
- Prioritise and manage multiple open tickets
- Establish good working relationships with clients
Requirements
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices
- Proven experience in an IT Support Role and Team
- Must follow all integrated ISO management systems, be aware of and comply with all ISO data security systems at all times.
- Ability to maintain regular, punctual attendance
- Must be able to talk, listen and be clear and concise in all telephone and written communications
- Must complete all necessary paperwork and administrative tasks as required by your work including timesheets, expenses, ticket notes and all peripheral administrative tasks for this role in a clear and accurate manner
- Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
Benefits After Probationary Period
- Subsidised health and dental care
- Employee Assistance Programme (EAP)
- Life assurance (3x salary)
- Sodexo discount platform
- FluidOne breakfast and refreshments on office days
- Pension contribution – 5% company contribution
- Generous holiday entitlement
- One day off for birthday
- Half price internet connectivity
- Ride2Work scheme
- Department incentives
- Volunteer day scheme
How To Apply
Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
IT Project Engineer (Specialist) employer: PSU Technology Group Ltd
Contact Detail:
PSU Technology Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Project Engineer (Specialist)
✨Tip Number 1
Familiarise yourself with FluidOne's services and solutions, especially in IT transformation projects. Understanding their approach to cloud, systems, and security will help you speak confidently about how you can contribute to their goals during interviews.
✨Tip Number 2
Network with current or former employees of FluidOne on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your ability to manage multiple IT projects simultaneously. Highlighting your problem-solving skills and how you've successfully navigated challenges will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication skills by practising how you would explain complex IT concepts to non-technical stakeholders. This is crucial for the role, as effective communication with clients and colleagues is a key responsibility.
We think you need these skills to ace IT Project Engineer (Specialist)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Project Engineer role. Focus on your technical expertise, project management experience, and any specific IT solutions you've worked with.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background in IT support and project management makes you a great fit for FluidOne's needs. Be sure to address how you can contribute to their vision of secure AI adoption.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application of how you've effectively communicated with clients and stakeholders in previous positions. Highlight any experience you have in managing client relationships.
Follow Application Instructions: Ensure you send your CV and cover letter to the specified email address (recruitment@fluidone.com) with the job title as the subject. Double-check for any additional requirements mentioned in the job description to ensure your application is complete.
How to prepare for a job interview at PSU Technology Group Ltd
✨Understand the Company Culture
FluidOne prides itself on a strong company culture. Research their values and work environment to show that you align with their ethos during the interview.
✨Demonstrate Technical Expertise
As an IT Project Engineer, you'll need to showcase your technical skills. Be prepared to discuss specific projects you've worked on, particularly those involving cloud solutions, systems security, and hardware.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare examples of how you've handled challenging situations in previous roles, especially regarding client communication and issue resolution.
✨Showcase Your Communication Skills
Excellent verbal and written communication is crucial for this role. Practice articulating your thoughts clearly and concisely, as you'll need to communicate effectively with both clients and colleagues.
