Business Development Manager

Company Overview

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 85 for May 2025. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.

FluidOne supports the needs of 2400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era.

The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are. FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments.

For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers—from growing SMBs to large, complex enterprises—benefit from trusted, innovative, and future-ready IT services.

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy.

Role Overview

As part of the Sales & Marketing Team, the Business Development Manager will coordinate and contribute to business development activity. This role includes a full range of business development including but not limited to; support, compiling and reporting on KPIs and managing the company’s external business development interfaces.

Responsibilities

• Manage and further develop the full consultative sales cycle from start to finish.
• Create and manage new business sales strategies in conjunction with the sales team/directors.
• Research and identify potential new organisations and decision-makers within a defined target audience online and via social media.
• Nurture and build relationships with potential new clients via cold calling, targeted networking, LinkedIn and other means.
• Manage the LinkedIn Sales Navigation processes and campaigns.
• Warm call marketing data to nurture and build relationships, alongside ongoing marketing activity.
• Manage any inbound enquiries about our product and service offerings.
• Build and manage an effective sales pipeline for yourself and Directors, as appropriate.
• Arranging appointments between leads and FluidOne Chorley representatives or yourself.
• Fully develop and present proposals to potential new clients.
• Regular reviews of the sales processes to tune these where appropriate and to make recommendations for improvements.
• Develop, maintain and report on KPIs as required to provide information of relevance to the directors to facilitate new business development decisions.
• Ensure data is accurately entered and managed within the company’s CRM system.
• Contribute to the ongoing competitor analysis with the marketing team.
• Work with marketing to develop additional sales materials as appropriate.
• Attend specified events identified in the marketing plan as and when required.

Requirements

• Proven B2B IT/MSP business development experience.
• Professionally represent our business at C-suite and senior manager level.
• Cold and warm calling experience.
• Proven track record in contribution to increased client base, business development and winning new business.
• Proven track record of increasing revenue through generation of leads.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language).
• Must be able to work under pressure and meet deadlines and targets while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices.

Other Requirements

• Must follow all integrated ISO management systems, be aware of and comply with all ISO data security systems at all times.
• Ability to maintain regular, punctual attendance.
• Must be able to talk, listen and be clear and concise in all telephone and written communications.
• Must complete all necessary paperwork and administrative tasks as required by your work including timesheets, expenses, ticket notes and all peripheral administrative tasks for this role in a clear and accurate manner.
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

Benefits After Probationary Period

• Subsidised health and dental care.
• Employee Assistance Programme (EAP).
• Life assurance (3x salary).
• Sodexo discount platform.
• FluidOne breakfast and refreshments on office days.
• Pension contribution – 5% company contribution.
• Generous holiday entitlement.
• One day off for birthday.
• Half price internet connectivity.
• Ride2Work scheme.
• Department incentives.
• Volunteer day scheme.

How To Apply

Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.