Video Manager

Solotech is not accepting Agency/Recruiter submissions. The Video Manager will be responsible for overseeing the video technician team within the warehouse. This role ensures that the video department provides consistent, high-quality support to all employees, operates efficiently, and collaborates effectively across the organisation. The Video Manager will manage performance indicators and support the professional development of their team members, playing a central role in upholding Solotech’s operational standards.

Your day will look like:

• Lead, manage, support and coach the warehouse video team in their daily management of equipment.
• Participate in the recruitment and hiring process for the video department.
• Manage and facilitate the onboarding and integration of new employees following their introductory period.
• Train new hires on departmental processes, procedures, and company standards.
• Plan and organise the daily activities of the department and prioritise technicians’ tasks.
• Oversee team performance: set objectives, assess and manage performance, and address training and development needs.
• Ensure proper technical resource management, including the availability of necessary parts, tools, and materials for the inspection, repair, preparation, and maintenance of video equipment.
• Maintain optimal inventory management; follow up on missing and damaged equipment and ensure accurate records.
• Monitor and ensure the timely return of all sub-rented equipment.
• Prepare and pack complex video orders, including scanning and securing items in transport cases.
• Coordinate the maintenance schedules and upkeep of all video equipment.
• Provide ongoing coaching and training to team members on departmental policies and company procedures.
• Support senior management with departmental budget planning and tracking.
• Act as a point of contact for teams on the road regarding the technical aspects of equipment.
• Assist with the organisation and execution of equipment transfers between locations.
• Develop schedules, budgets, and labour plans for the successful execution of projects.
• Communicate with clients to ensure project requirements and expectations are met.
• Monitor the quality of work to ensure it aligns with Solotech’s standards.
• Proactively identify and mitigate potential health and safety risks.
• Any other reasonable ad-hoc requests as required by your manager.

Essential skills / experience:

• Excellent leadership, demonstrating excellent interpersonal skills and employee management skills.
• Proven leadership ability focused on team building.
• Good administration skills.
• Excellent communication skills.
• Willingness and ability to learn quickly.
• Good working knowledge of Microsoft Office 365 (Word, Excel, Outlook), with the ability to use a database.
• High level of emotional intelligence, understanding and empathic whilst fair and just demeanour.
• High level of initiative and creativity.
• Honesty, fairness strives for consistency.
• Results-oriented with a commitment to quality, service and customer satisfaction.
• Excellent strategic vision and a strong sense of priorities.
• Ability to manage several tasks simultaneously and work effectively under pressure.
• Ability to analyse and solve problems effectively.

Desirable skills / experience:

• Knowledge of R2 inventory software.

Work experience:

• A minimum of 3 years’ proven industry work experience within a management role, within the live events industry with a focus on video.

Essential requirements:

• Right to work and remain in the UK.
• Ability to travel throughout the UK including overnight stays from time to time.

Level of education:

• Educated to degree level (or equivalent) or relevant work experience.

Our offer to you:

• Competitive Medical Cash Plan.
• Generous holiday allowance, 25 days + bank holidays.
• Employee Assistance Program: free counselling, legal support.