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- Tasks: Manage audio-visual rental sales and ensure customer satisfaction from start to finish.
- Company: Join Solotech, a global leader in live productions and virtual technology with over 2,000 passionate team members.
- Benefits: Enjoy competitive pay, generous holidays, training opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team delivering spectacular experiences worldwide while growing your career.
- Qualifications: Degree in audio/AV and 2 years of relevant experience required; flexibility and strong admin skills essential.
- Other info: Open to applicants with varying skill levels; apply even if you don't meet all requirements!
The predicted salary is between 30000 - 42000 £ per year.
Solotech is not accepting Agency/Recruiter submissions
Reporting to the Senior Account Manager, the Associate Account Manager will have experience in the audio-visual industry. Supporting and pursuing new rental prospects, maintaining high levels of customer satisfaction for new and existing clients and demonstrating our technical services to potential customers. Will work as part of the project team to manage professional equipment rentals from enquiry through to after rental support. The Associate Account Manager will contribute to company turn over and business growth through supporting their peers and directly generating income.
Why Solotech?
To take your career to the next level! As a global leader inlive productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals.Our ambition?To deliver spectacular experiences worldwide.
Main Responsibilities:
- Manage touring package rental sales from start to finish, handling enquires, preparing quotations and chasing leads
- Assist Account Handlers and team members in a client facing role to create detailed orders to ensure effective delivery.
- Actively pursue touring and rental projects, acquiring contracts through client liaison, remaining as first point of contact as required.
- Confirm orders, instructing equipment preparation staff of the process.
- Follow up and develop leads, including enquiries fielded via sales administrators and ensure they are dealt with in a timely and positive manner
- Engage in marketing activities to positively promote the global brand.
- Develop effective solutions to ensure customer satisfaction, initiate and manage customer relationships and identify / resolve any problems
- Liaise with the Operations and Warehouse managers to fulfil requests
- Ensurethat customer service standards are maintained and continually improved.
- Maintaining good communications with other departments that are involved with or affected by project activity
- Work with the accounts department to ensure that all projects are invoiced in a timely and appropriate manner
- Monitor industry pricing trends, reporting any significant findings when appropriate.
- Any other reasonable ad-hoc requests as required by your manager.
Essential skills / experience:
- Effective administration skills, together with a good working knowledge of Microsoft Office and the ability to use database software is essential
- Knowledge of speaker prediction software (ArrayCal, Soundvision, Display 3) and CAD preferred.
- Flexibility and adaptability, capable of multitasking, while remaining calm under pressure
- Demonstrate an ability to maintain discretion and confidentiality
- Ability to anticipate problems and find effective solutions aligned to the Company\’s policies procedures.
- Strong business acumen with the ability to evaluate budgets and profit potential and work towards deadlines
- Knowledge of working to industry standard accepted practices
- Demonstrate an ability to maintain discretion and confidentiality
Level of education:
- Educated to degree level (or equivalent) in the field of audio / AV
Work Experience:
- A minimum of 2 years of experience in a similar role.
Essential Requirements:
- Right to Work and Remain in the UK
- Flexibility to work unsociable hours which may include evenings and weekends, as required, in addition to your normal hours of work from time to time.
- Full, clean UK driving license.
Our offer to you:
- Competitive Medical Cash Plan
- Generous holiday allowance, 25 days + bank holidays
- Employee Assistance Program: free counselling, legal support & 24.7 help line
- Opportunities for training and career advancement
- Pension plan with employer contribution
- Cycle to Work Scheme
- Income Protection
- And more
Don’t have all the required skills? Apply anyways! We acknowledge that experience comes in different forms and encourage everyone to apply. We appreciate your time and look forward to considering your application!
Find out more at:www.solotech.com
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Associate Account Manager employer: PSSL ProSound and Stage Lighting
Contact Detail:
PSSL ProSound and Stage Lighting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Account Manager
✨Tip Number 1
Familiarise yourself with the audio-visual industry and its key players. Understanding the market landscape will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the audio-visual sector. Attend industry events, webinars, or local meetups to connect with potential colleagues and learn about job opportunities that may not be advertised.
✨Tip Number 3
Showcase your technical skills relevant to the role, such as knowledge of speaker prediction software or CAD. Consider creating a portfolio or case studies that highlight your experience and successes in similar roles.
✨Tip Number 4
Prepare to discuss how you can contribute to customer satisfaction and business growth. Think of specific examples from your past experiences where you successfully managed client relationships or improved service delivery.
We think you need these skills to ace Associate Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the audio-visual industry. Emphasise any roles where you've managed client relationships, handled equipment rentals, or worked in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the audio-visual field and your understanding of Solotech's mission. Mention specific skills that align with the job description, such as your familiarity with Microsoft Office and any relevant software.
Highlight Customer Service Skills: Since the role involves maintaining high levels of customer satisfaction, provide examples of how you've successfully managed client relationships and resolved issues in previous positions.
Showcase Flexibility and Adaptability: In your application, mention instances where you've demonstrated flexibility and adaptability, especially in high-pressure situations. This will show that you can handle the demands of the Associate Account Manager role.
How to prepare for a job interview at PSSL ProSound and Stage Lighting
✨Know Your Audio-Visual Stuff
Make sure you brush up on your knowledge of the audio-visual industry. Familiarise yourself with the latest trends, technologies, and equipment used in the field. Being able to discuss these topics confidently will show that you're genuinely interested and knowledgeable.
✨Demonstrate Customer Service Skills
Since the role involves maintaining high levels of customer satisfaction, prepare examples from your past experiences where you've successfully handled client relationships or resolved issues. This will highlight your ability to manage customer expectations effectively.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've anticipated problems in previous roles and the solutions you implemented. This is crucial for the Associate Account Manager position, as you'll need to develop effective solutions to ensure customer satisfaction.
✨Prepare for Team Collaboration Questions
As this role requires working closely with project teams and other departments, think of examples that demonstrate your ability to collaborate and communicate effectively. Highlight any experience you have in a team environment, especially in managing projects from start to finish.
