At a Glance
- Tasks: Lead a team to ensure accurate and timely payroll processing for clients.
- Company: Join Cintra, a leader in innovative payroll solutions with a supportive culture.
- Benefits: Enjoy hybrid working, competitive salary, and employer-matched pension contributions.
- Other info: Great career growth opportunities and a focus on employee wellbeing.
- Why this job: Make a real impact by leading a dynamic team in a fast-paced environment.
- Qualifications: 5+ years payroll experience and proven people management skills required.
The predicted salary is between 41500 - 44500 £ per year.
Location: Newcastle upon Tyne
Employment Type: Permanent - Full Time
Compensation: GBP 41,500 - GBP 44,500 / year
Join our Outsourced Services Team as a Payroll Manager! Cintra is known for its award‑winning software that delivers payroll solutions to over 1000 clients. This senior leadership role sits at the heart of our Outsourced Services operation, where you will lead a team of payroll administrators, own the end‑to‑end accuracy and timeliness of client payrolls, and drive the commercial performance of your team.
Key Responsibilities
- Lead, mentor, and develop a team of payroll administrators – setting clear objectives, conducting regular performance appraisals, and creating individual development plans.
- Manage team workload and payroll allocation to ensure smooth, on‑schedule delivery across all client accounts.
- Instil a strong team culture, ensuring workload is shared equitably and maintaining team spirit in a fast‑paced environment.
- Own the team recruitment process, attracting and selecting talented payroll professionals.
- Ensure the accurate and timely processing of all client payrolls in line with agreed service levels and deadlines.
- Maintain and regularly review payroll process controls, including day‑to‑day management of the operational database.
- Ensure full compliance with HMRC legislation, statutory payment rules, pension and auto‑enrolment requirements, and court order obligations.
- Champion GDPR compliance within the team and process all data in line with UK GDPR legislation and ISO 27001 standards.
- Build strong, trusted relationships with clients, leading regular meetings, managing escalations, and resolving complaints professionally.
- Own client satisfaction for your team, maintaining an NPS score of 30+ through consistently excellent service delivery.
- Report on team business dynamics including team cost, revenues, and cost of production per payslip.
- Drive team profitability and identify opportunities to grow incremental revenue within existing client accounts.
- Collaborate with Migration and Implementation teams to define the client onboarding journey and handover agreements.
- Drive adoption of new tools and support the introduction of efficiency‑improving processes across the team.
What We’re Looking For
Essential
- 5+ years of end‑to‑end payroll experience with advanced knowledge of payroll systems.
- Proven people management experience in coaching, mentoring, and developing payroll professionals.
- Excellent understanding of HMRC legislation, statutory payments, pensions and auto‑enrolment rules, and court orders.
- Experience handling client complaints at a management level with professionalism and composure.
- Strong planning and organisational skills with the ability to manage competing priorities across multiple client payrolls.
- Advanced proficiency in Microsoft Excel and good numeracy skills.
- Strong cross‑team collaboration skills and ability to work effectively with migration, implementation, and operational teams.
- Excellent written and verbal communication skills – able to communicate updates clearly to both team members and clients.
- Highly resilient and calm under pressure in a fast‑paced bureau environment.
Desirable
- Previous management experience in a payroll bureau or outsourced services environment.
- Commercial literacy that includes familiarity with cost‑per‑payslip metrics, team P&L, and revenue reporting.
- Experience working with migration and implementation teams on client onboarding journeys.
Why Join Cintra?
- Hybrid and flexible working arrangements supporting your work‑life balance.
- Employer‑matched pension contribution to 5 %.
- Wellbeing support through our company‑funded health plan, health checks and employee assistance program.
- On‑site parking.
- And more!
Payroll Manager employer: PSSG Group
Cintra is an exceptional employer located in Newcastle upon Tyne, offering a dynamic work environment where you can thrive as a Payroll Manager. With a strong focus on employee development, flexible working arrangements, and comprehensive wellbeing support, we foster a culture of collaboration and innovation. Join us to lead a talented team while enjoying competitive compensation and the opportunity to make a meaningful impact in payroll solutions for over 1000 clients.
StudySmarter Expert Advice🤫
We think this is how you could land Payroll Manager
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at PSSG Group!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at PSSG Group.
We think you need these skills to ace Payroll Manager
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at PSSG Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to PSSG Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at PSSG Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to PSSG Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at PSSG Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with PSSG Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at PSSG Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact PSSG Group and how you would contribute to adapting HR strategies.
