At a Glance
- Tasks: Support customers by processing enquiries and orders for automotive parts.
- Company: Join a respected company with over 50 years of industry expertise.
- Benefits: Competitive salary, 25 days holiday, full training, and career progression.
- Other info: Enjoy a stable role with no weekend work and an early finish on Fridays.
- Why this job: Be part of a dynamic team in the growing automotive aftermarket industry.
- Qualifications: Strong communication skills and a willingness to learn; experience is a plus.
The predicted salary is between 28000 - 31000 £ per year.
PSS has recently expanded its Land Rover product range significantly, including steering boxes, steering pumps, differentials, gearboxes, and transfer cases. They are now seeking an enthusiastic and customer-focused Automotive Parts Sales Advisor to join their experienced engineering-led Parts Team on a full-time, permanent basis in North Walsham, Norfolk.
What we offer:
- Competitive Salary: £28,000 - £31,000 per year (depending on experience)
- Holiday: 25 days annual leave, plus bank holidays
- Additional: Full training provided, career progression opportunities, supportive team environment, and the opportunity to join a respected and growing company with over 50 years of industry expertise
About the role:
Due to continued growth, we are looking for an Automotive Parts Sales Advisor to support customers across the expanding Land Rover product range alongside our established truck, bus, commercial vehicle, and automotive aftermarket sectors. You will play a key role in supporting customers, processing enquiries and orders, identifying vehicle parts and assisting with the smooth running of the engineering-led Parts Department. This is a varied office-based role offering long-term stability and development within a well-established engineering business. Working hours for this role are 39 per week, Monday-Thursday 8:30am-5:00pm and Friday 8:30am-4:00pm with no weekend working and an early Friday finish.
Main duties and responsibilities:
- Handle customer enquiries via phone and email in a professional and efficient manner
- Identify vehicle parts using internal systems and specialist parts lookup software
- Promote and sell PSS products to new and existing customers
- Process incoming core and repair units accurately
- Prepare shipping paperwork and dispatch documentation
- Liaise with transport companies regarding deliveries and collections
- Support packing and dispatch operations when required
- Assist with the day-to-day running of the Parts Department
About you:
As an Automotive Parts Sales Advisor, you will have strong communication and customer service skills with a confident telephone manner and excellent attention to detail. You will be comfortable using computer systems and enjoy working as part of a team within a thriving workplace. Experience within automotive remanufacturing, engineering, an automotive parts department, motor factor, commercial vehicle environment, or automotive aftermarket business would be advantageous, although full training will be provided for the right candidate. Any technical knowledge relating to steering, drivetrain, hydraulic, or mechanical systems would also be beneficial but is not essential. You will be positive, willing to learn, and motivated to build a long-term career within the automotive aftermarket industry.
Why PSS:
Established in 1971, PSS is a leading UK remanufacturer supplying steering, drivetrain, hydraulic, and mechanical components to customers across the UK and worldwide. Serving aftermarket distributors, workshops, fleet operators, and specialist vehicle businesses, PSS has built a strong reputation for quality, expertise, and customer service over more than 50 years in the industry.
If you have the relevant skills for this Automotive Parts Sales Advisor role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
No recruitment agencies, please.
Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Parts Sales Advisor in Reedham employer: PSS
PSS is an exceptional employer, offering a competitive salary and a supportive team environment in North Walsham, Norfolk. With over 50 years of industry expertise, we provide full training and career progression opportunities, ensuring that our employees can thrive in a stable and rewarding workplace. Join us to be part of a respected company that values customer service and employee development in the automotive aftermarket sector.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Sales Advisor in Reedham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PSS and their products. Understanding their Land Rover range and the automotive industry will help you stand out and show your enthusiasm.
✨Tip Number 2
Practice your customer service skills! Since this role is all about handling enquiries and supporting customers, think of examples from your past experiences where you’ve excelled in customer service. Be ready to share these during your chat with us.
✨Tip Number 3
Show off your teamwork spirit! We love a good team player, so be prepared to discuss how you’ve collaborated with others in previous roles. Highlighting your ability to work well within a team can really make you shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your appreciation and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Parts Sales Advisor in Reedham
Some tips for your application 🫡
Read the Job Description Carefully:Before you hit that 'Apply' button, take a moment to really digest the job description. It’ll help you tailor your application and show us that you’re genuinely interested in the role.
Show Off Your Customer Service Skills:As an Automotive Parts Sales Advisor, customer service is key! Make sure to highlight any relevant experience you have in this area in your CV or cover letter. We love seeing how you’ve made customers happy in the past!
Be Specific About Your Experience:If you’ve got experience in automotive parts or related fields, don’t be shy about it! Detail your previous roles and how they relate to what we’re looking for. This helps us see how you fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at PSS
✨Know Your Parts
Familiarise yourself with the Land Rover product range and the specific parts mentioned in the job description. Being able to discuss steering boxes, gearboxes, and other components will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you handled enquiries or resolved issues effectively. This role is all about supporting customers, so demonstrating your skills in this area is crucial.
✨Technical Savvy
Brush up on any technical knowledge related to automotive systems, especially steering and drivetrain components. Even if you don't have extensive experience, showing a willingness to learn and a basic understanding can impress the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. Inquire about the training process, career progression opportunities, or the team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
