At a Glance
- Tasks: Support customers by processing enquiries and orders for automotive parts.
- Company: Join a respected company with over 50 years of industry expertise.
- Benefits: Competitive salary, 25 days holiday, full training, and career progression.
- Other info: Enjoy a stable role with no weekend work and an early Friday finish.
- Why this job: Be part of a dynamic team in the growing automotive aftermarket industry.
- Qualifications: Strong communication skills and a willingness to learn; experience is a plus.
The predicted salary is between 28000 - 31000 £ per year.
PSS has recently expanded its Land Rover product range significantly, including steering boxes, steering pumps, differentials, gearboxes, and transfer cases. They are now seeking an enthusiastic and customer-focused Automotive Parts Sales Advisor to join their experienced engineering-led Parts Team on a full-time, permanent basis in North Walsham, Norfolk.
Competitive Salary: £28,000 - £31,000 per year (depending on experience)
Holiday: 25 days annual leave, plus bank holidays
Additional: Full training provided, career progression opportunities, supportive team environment, and the opportunity to join a respected and growing company with over 50 years of industry expertise.
Due to continued growth, we are looking for an Automotive Parts Sales Advisor to support customers across the expanding Land Rover product range alongside our established truck, bus, commercial vehicle, and automotive aftermarket sectors. You will play a key role in supporting customers, processing enquiries and orders, identifying vehicle parts and assisting with the smooth running of the engineering-led Parts Department. This is a varied office-based role offering long-term stability and development within a well-established engineering business.
Working hours for this role are 39 per week, Monday-Thursday 8:30am-5:00pm and Friday 8:30am-4:00pm with no weekend working and an early Friday finish.
- Handle customer enquiries via phone and email in a professional and efficient manner
- Identify vehicle parts using internal systems and specialist parts lookup software
- Process incoming core and repair units accurately
- Prepare shipping paperwork and dispatch documentation
- Liaise with transport companies regarding deliveries and collections
- Support packing and dispatch operations when required
As an Automotive Parts Sales Advisor, you will have strong communication and customer service skills with a confident telephone manner and excellent attention to detail. You will be comfortable using computer systems and enjoy working as part of a team within a thriving workplace. Experience within automotive remanufacturing, engineering, an automotive parts department, motor factor, commercial vehicle environment, or automotive aftermarket business would be advantageous, although full training will be provided for the right candidate. Any technical knowledge relating to steering, drivetrain, hydraulic, or mechanical systems would also be beneficial but is not essential.
You will be positive, willing to learn, and motivated to build a long-term career within the automotive aftermarket industry.
Established in 1971, PSS is a leading UK remanufacturer supplying steering, drivetrain, hydraulic, and mechanical components to customers across the UK and worldwide. Serving aftermarket distributors, workshops, fleet operators, and specialist vehicle businesses, PSS has built a strong reputation for quality, expertise, and customer service over more than 50 years in the industry.
If you have the relevant skills for this Automotive Parts Sales Advisor role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. No recruitment agencies, please.
Experienced automotive parts sales advisor in Norwich employer: PSS
PSS is an exceptional employer, offering a supportive and dynamic work environment in North Walsham, Norfolk, where employees can thrive in their careers. With over 50 years of industry expertise, the company provides comprehensive training, ample career progression opportunities, and a competitive salary package, all while fostering a collaborative team culture that values customer service and technical excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced automotive parts sales advisor in Norwich
✨Tip Number 1
Get to know the company inside out! Research PSS and their Land Rover product range. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, role-play with a friend or family member to get comfortable with answering questions and providing information confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at PSS.
We think you need these skills to ace Experienced automotive parts sales advisor in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in automotive parts sales or any relevant customer service roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re excited about joining our team and how you can contribute to our success.
Show Off Your Communication Skills:Since this role involves handling customer enquiries, make sure your application reflects your strong communication skills. Whether it's through your CV or cover letter, we want to see that you can convey information clearly and professionally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on being part of our team!
How to prepare for a job interview at PSS
✨Know Your Parts
Familiarise yourself with the Land Rover product range and the specific parts mentioned in the job description. Being able to discuss steering boxes, gearboxes, and other components confidently will show your enthusiasm and knowledge about the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer, as this role heavily relies on strong communication and customer service skills.
✨Technical Knowledge is Key
Brush up on any technical knowledge related to automotive systems, especially steering and drivetrain components. Even if you don't have extensive experience, showing a willingness to learn and understand these systems can set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, training opportunities, or the company's future plans in the automotive aftermarket. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
