At a Glance
- Tasks: Support customers by processing enquiries and orders for automotive parts.
- Company: Join a respected company with over 50 years of industry expertise.
- Benefits: Competitive salary, 25 days holiday, full training, and career progression.
- Other info: Enjoy a stable role with no weekend work and an early Friday finish.
- Why this job: Be part of a dynamic team in the growing automotive aftermarket industry.
- Qualifications: Strong communication skills and a willingness to learn; experience is a plus.
The predicted salary is between 28000 - 31000 £ per year.
PSS has recently expanded its Land Rover product range significantly, including steering boxes, steering pumps, differentials, gearboxes, and transfer cases. They are now seeking an enthusiastic and customer-focused Automotive Parts Sales Advisor to join their experienced engineering-led Parts Team on a full-time, permanent basis in North Walsham, Norfolk.
Competitive Salary: £28,000 - £31,000 per year (depending on experience)
Holiday: 25 days annual leave, plus bank holidays
Additional: Full training provided, career progression opportunities, supportive team environment, and the opportunity to join a respected and growing company with over 50 years of industry expertise.
Due to continued growth, we are looking for an Automotive Parts Sales Advisor to support customers across the expanding Land Rover product range alongside our established truck, bus, commercial vehicle, and automotive aftermarket sectors. You will play a key role in supporting customers, processing enquiries and orders, identifying vehicle parts and assisting with the smooth running of the engineering-led Parts Department. This is a varied office-based role offering long-term stability and development within a well-established engineering business.
Working hours for this role are 39 per week, Monday-Thursday 8:30am-5:00pm and Friday 8:30am-4:00pm with no weekend working and an early Friday finish.
- Handle customer enquiries via phone and email in a professional and efficient manner
- Identify vehicle parts using internal systems and specialist parts lookup software
- Process incoming core and repair units accurately
- Prepare shipping paperwork and dispatch documentation
- Liaise with transport companies regarding deliveries and collections
- Support packing and dispatch operations when required
As an Automotive Parts Sales Advisor, you will have strong communication and customer service skills with a confident telephone manner and excellent attention to detail. You will be comfortable using computer systems and enjoy working as part of a team within a thriving workplace. Experience within automotive remanufacturing, engineering, an automotive parts department, motor factor, commercial vehicle environment, or automotive aftermarket business would be advantageous, although full training will be provided for the right candidate. Any technical knowledge relating to steering, drivetrain, hydraulic, or mechanical systems would also be beneficial but is not essential.
You will be positive, willing to learn, and motivated to build a long-term career within the automotive aftermarket industry.
Established in 1971, PSS is a leading UK remanufacturer supplying steering, drivetrain, hydraulic, and mechanical components to customers across the UK and worldwide. Serving aftermarket distributors, workshops, fleet operators, and specialist vehicle businesses, PSS has built a strong reputation for quality, expertise, and customer service over more than 50 years in the industry.
If you have the relevant skills for this Automotive Parts Sales Advisor role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. No recruitment agencies, please.
COMMERCIAL PARTS SALES ADVISOR in Norwich employer: PSS
PSS is an exceptional employer, offering a supportive and dynamic work environment in North Walsham, Norfolk, where employees can thrive in their careers. With over 50 years of industry expertise, the company provides comprehensive training, competitive salaries, and ample opportunities for career progression, all while fostering a collaborative team culture that values customer service and technical excellence.
StudySmarter Expert Advice🤫
We think this is how you could land COMMERCIAL PARTS SALES ADVISOR in Norwich
✨Tip Number 1
Get to know the company inside out! Research PSS and their Land Rover product range. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, role-play with a friend or family member to get comfortable with answering questions and providing information confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at PSS.
We think you need these skills to ace COMMERCIAL PARTS SALES ADVISOR in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Automotive Parts Sales Advisor role. Highlight any relevant customer service experience or technical knowledge you have, especially in automotive parts.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you're excited about working with Land Rover products and how you can contribute to our team.
Show Off Your Communication Skills:Since this role involves handling customer enquiries, make sure to demonstrate your strong communication skills in your application. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at PSS
✨Know Your Parts
Familiarise yourself with the Land Rover product range and the specific parts mentioned in the job description. Being able to discuss steering boxes, gearboxes, and other components will show your enthusiasm and understanding of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled enquiries or resolved issues, as this role heavily relies on strong communication and customer-focused skills.
✨Be Ready for Technical Questions
Brush up on basic automotive knowledge, especially around drivetrain and hydraulic systems. Even if you don’t have extensive experience, showing a willingness to learn and a basic understanding can set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s growth, training opportunities, and team dynamics. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
