At a Glance
- Tasks: Support customers by processing enquiries and identifying vehicle parts in a dynamic office environment.
- Company: Join PSS, a respected leader in automotive remanufacturing with over 50 years of expertise.
- Benefits: Enjoy a competitive salary, 25 days holiday, full training, and career progression opportunities.
- Other info: Stable role with no weekend work and an early finish on Fridays.
- Why this job: Be part of a thriving team and make a real impact in the automotive aftermarket industry.
- Qualifications: Strong communication skills and a willingness to learn; experience in automotive is a plus.
The predicted salary is between 28000 - 31000 € per year.
PSS has recently expanded its Land Rover product range significantly, including steering boxes, steering pumps, differentials, gearboxes, and transfer cases. They are now seeking an enthusiastic and customer-focused Automotive Parts Sales Advisor to join their experienced engineering-led Parts Team on a full-time, permanent basis in North Walsham, Norfolk.
What we offer:
- Competitive Salary: £28,000 - £31,000 per year (depending on experience)
- Holiday: 25 days annual leave, plus bank holidays
- Additional: Full training provided, career progression opportunities, supportive team environment, and the opportunity to join a respected and growing company with over 50 years of industry expertise
About the role:
Due to continued growth, we are looking for an Automotive Parts Sales Advisor to support customers across the expanding Land Rover product range alongside our established truck, bus, commercial vehicle, and automotive aftermarket sectors. You will play a key role in supporting customers, processing enquiries and orders, identifying vehicle parts and assisting with the smooth running of the engineering-led Parts Department. This is a varied office-based role offering long-term stability and development within a well-established engineering business. Working hours for this role are 39 per week, Monday-Thursday 8:30am-5:00pm and Friday 8:30am-4:00pm with no weekend working and an early Friday finish.
Main duties and responsibilities:
- Handle customer enquiries via phone and email in a professional and efficient manner
- Identify vehicle parts using internal systems and specialist parts lookup software
- Promote and sell PSS products to new and existing customers
- Process incoming core and repair units accurately
- Prepare shipping paperwork and dispatch documentation
- Liaise with transport companies regarding deliveries and collections
- Support packing and dispatch operations when required
- Assist with the day-to-day running of the Parts Department
About you:
As an Automotive Parts Sales Advisor, you will have strong communication and customer service skills with a confident telephone manner and excellent attention to detail. You will be comfortable using computer systems and enjoy working as part of a team within a thriving workplace. Experience within automotive remanufacturing, engineering, an automotive parts department, motor factor, commercial vehicle environment, or automotive aftermarket business would be advantageous, although full training will be provided for the right candidate. Any technical knowledge relating to steering, drivetrain, hydraulic, or mechanical systems would also be beneficial but is not essential. You will be positive, willing to learn, and motivated to build a long-term career within the automotive aftermarket industry.
Why PSS:
Established in 1971, PSS is a leading UK remanufacturer supplying steering, drivetrain, hydraulic, and mechanical components to customers across the UK and worldwide. Serving aftermarket distributors, workshops, fleet operators, and specialist vehicle businesses, PSS has built a strong reputation for quality, expertise, and customer service over more than 50 years in the industry.
If you have the relevant skills for this Automotive Parts Sales Advisor role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
No recruitment agencies, please.
Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Parts Sales Advisor in Norfolk employer: PSS
PSS is an exceptional employer, offering a supportive team environment and a commitment to employee growth through full training and career progression opportunities. Located in North Walsham, Norfolk, the company boasts over 50 years of industry expertise, providing a stable and rewarding workplace with competitive salaries and generous holiday allowances, making it an ideal choice for those seeking a meaningful career in the automotive aftermarket sector.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Sales Advisor in Norfolk
✨Tip Number 1
Get to know the company inside out! Research PSS and their Land Rover product range. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, role-play with a friend or family member to get comfortable with answering questions and promoting products.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at PSS.
We think you need these skills to ace Parts Sales Advisor in Norfolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Automotive Parts Sales Advisor role. Highlight any relevant experience in customer service or automotive parts, and don’t forget to mention your communication skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re excited about working with Land Rover products and how you can contribute to our team.
Show Off Your Attention to Detail:Since this role requires excellent attention to detail, make sure your application is free from typos and errors. Double-check everything before hitting send – we love a polished application!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to upload your CV and cover letter directly. We can’t wait to see your application!
How to prepare for a job interview at PSS
✨Know Your Parts
Familiarise yourself with the Land Rover product range, especially steering boxes and gearboxes. Being able to discuss specific parts and their functions will show your enthusiasm and knowledge during the interview.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer, as this role heavily relies on strong communication skills.
✨Technical Savvy
Brush up on any technical knowledge related to automotive systems, even if it's not essential. Understanding basic mechanics can help you stand out, especially when discussing parts identification and customer queries.
✨Team Player Attitude
Be ready to talk about your experience working in a team environment. Highlight how you contribute to a positive workplace culture and support your colleagues, as this role is all about collaboration within the Parts Department.
