At a Glance
- Tasks: Support customers by processing enquiries and identifying vehicle parts in a dynamic environment.
- Company: Join PSS, a respected leader in automotive remanufacturing with over 50 years of expertise.
- Benefits: Enjoy a competitive salary, 25 days holiday, and full training for career growth.
- Other info: Stable role with no weekend work and an early finish on Fridays.
- Why this job: Be part of a thriving team and make a real impact in the automotive industry.
- Qualifications: Strong communication skills and a willingness to learn; experience in automotive is a plus.
Automotive Parts Sales Advisor (Land Rover & Commercial Vehicles) – PSS has recently expanded its Land Rover product range significantly, including steering boxes, steering pumps, differentials, gearboxes, and transfer cases. They are now seeking an enthusiastic and customer-focused Automotive Parts Sales Advisor to join their experienced engineering-led Parts Team on a full-time, permanent basis in North Walsham, Norfolk.
What we offer:
- Competitive Salary: £28,000 – £31,000 per year (depending on experience)
- Holiday: 25 days annual leave, plus bank holidays
- Additional: Full training provided, career progression opportunities, supportive team environment, and the opportunity to join a respected and growing company with over 50 years of industry expertise
About the role:
Due to continued growth, we are looking for an Automotive Parts Sales Advisor to support customers across the expanding Land Rover product range alongside our established truck, bus, commercial vehicle, and automotive aftermarket sectors. You will play a key role in supporting customers, processing enquiries and orders, identifying vehicle parts and assisting with the smooth running of the engineering-led Parts Department. This is a varied office-based role offering long-term stability and development within a well-established engineering business. Working hours for this role are 39 per week, Monday–Thursday 8:30am–5:00pm and Friday 8:30am–4:00pm with no weekend working and an early Friday finish.
Main duties and responsibilities:
- Handle customer enquiries via phone and email in a professional and efficient manner
- Identify vehicle parts using internal systems and specialist parts lookup software
- Promote and sell PSS products to new and existing customers
- Process incoming core and repair units accurately
- Prepare shipping paperwork and dispatch documentation
- Liaise with transport companies regarding deliveries and collections
- Support packing and dispatch operations when required
- Assist with the day-to-day running of the Parts Department
About you:
As an Automotive Parts Sales Advisor, you will have strong communication and customer service skills with a confident telephone manner and excellent attention to detail. You will be comfortable using computer systems and enjoy working as part of a team within a thriving workplace. Experience within automotive remanufacturing, engineering, an automotive parts department, motor factor, commercial vehicle environment, or automotive aftermarket business would be advantageous, although full training will be provided for the right candidate. Any technical knowledge relating to steering, drivetrain, hydraulic, or mechanical systems would also be beneficial but is not essential. You will be positive, willing to learn, and motivated to build a long-term career within the automotive aftermarket industry.
Why PSS:
Established in 1971, PSS is a leading UK remanufacturer supplying steering, drivetrain, hydraulic, and mechanical components to customers across the UK and worldwide. Serving aftermarket distributors, workshops, fleet operators, and specialist vehicle businesses, PSS has built a strong reputation for quality, expertise, and customer service over more than 50 years in the industry.
If you have the relevant skills for this Automotive Parts Sales Advisor role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Parts Sales Advisor in Rackheath employer: PSS Steering & Hydraulics
PSS is an exceptional employer, offering a supportive and dynamic work environment in North Walsham, Norfolk, where employees can thrive in their careers. With over 50 years of industry expertise, we provide comprehensive training, competitive salaries, and ample opportunities for career progression, all while maintaining a strong focus on teamwork and customer satisfaction. Join us to be part of a respected company that values your growth and well-being.
Contact Details:
PSS Steering & Hydraulics Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Sales Advisor in Rackheath
✨Tip Number 1
Get to know the company inside out! Research PSS and their Land Rover product range. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about handling enquiries and supporting customers, role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at PSS.
We think you need these skills to ace Parts Sales Advisor in Rackheath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Automotive Parts Sales Advisor role. Highlight any relevant experience, especially in customer service or automotive parts, and don’t forget to mention your communication skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re excited about working with Land Rover products and how you can contribute to our team.
Show Off Your Skills:Don’t be shy about showcasing your skills! If you have any technical knowledge related to steering or drivetrain systems, make sure to include that. We love candidates who are eager to learn and grow in the automotive industry.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details directly, and we can’t wait to hear from you!
How to prepare for a job interview at PSS Steering & Hydraulics
✨Know Your Parts
Familiarise yourself with the Land Rover product range and the specific parts mentioned in the job description. Being able to discuss steering boxes, gearboxes, and other components confidently will show your enthusiasm and readiness for the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you handled enquiries or resolved issues effectively, as this role heavily relies on strong communication and customer interaction.
✨Technical Knowledge is Key
Brush up on basic automotive knowledge, especially around drivetrain and hydraulic systems. Even if you don't have extensive experience, showing a willingness to learn and a basic understanding can set you apart from other candidates.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently, especially when discussing your relevant experience and how it aligns with the responsibilities of the Automotive Parts Sales Advisor role.
